Phone Services

Staff and faculty have access to wired desk phones using Voice Over Internet Protocol (VoIP) technology. Some staff and faculty may also use Duke-paid cell phones for work. You can learn about your phone service options by selecting the related services listed here. 

Employees with hearing impaired telephone needs should fill out the CapTel third party request form:

When the CapTel phone has been delivered, the employee will need to submit a request through the Duke Service Desk requesting the installation of an analog phone line.

CapTel Phone Models can be viewed at


For more information:

Duke Disability Management System

705 Broad Street
Box 90142
Durham, NC  27708

Phone: 919-668-1267
Fax: (919) 668-3977   
TTY: (919) 668-1329   
NC Relay: dial 7-1-1