Get Help

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In Person at The Link

Visit The Link located on the lower level of Perkins Library on West Campus for assistance and equipment loans.

Hours:

• Sunday -- 3 p.m. - 10 p.m.
• Monday - Thursday -- 8 a.m. - 10 p.m.

• Friday -- 8 a.m. - 5 p.m.
  
  Special Hours - WINTER BREAK
  The OIT Service Desk at The LINK will have modified hours for Winter break.
  December 16th 2024
  8AM to 8PM
  
  December 17th - 20th
  8AM to 5PM
  
  December 21st - January 1st 2025
  CLOSED
  
  January 2nd - January 3rd 2025
  8AM to 5PM
  
  January 5th 2025
  CLOSED
  
  January 6th 2025
  8AM to 5PM
  
  We will return to normal operating hours on January 7th 2025.
  
  Have a safe Winter Break.

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Chat OR CALL

(919) 684-2200

Hours:

• Monday - Thursday: 24 hours
• Fridays: 12 a.m. - 5 p.m.
• Sundays: 3 p.m. - 12 a.m.
  
  SPECIAL HOURS: Christmas and New Year's Holidays.
  Christmas:
  The OIT Service Desk will have modified hours in observance of the Christmas holiday.
  We will close at 5PM on December 23rd 2024 and reopen at 8AM on December 26th.
  
  New Year's
  The OIT Service Desk will have modified hours in observance of the New Year's holiday.
  We will close on December 31st, 2024 at 8AM and reopen January 2nd, 2025 at 8AM.

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Submit a Help Ticket

Request help from the OIT Service Desk.

• Report an outage
• Report a WiFi issue
• Submit a general help ticket
• Get help with phone or voicemail
• Modify account or mailing list

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Help Articles 

Find answers to common questions with step-by-step instructions.

• Manage NetID and password
• Configure Office 365
• Login to Sakai
• Login to Canvas

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for the Duke Community

• Students
• Staff
• Faculty/Researchers
• IT Professionals

• Office 365: Setting an out-of-office or vacation message using OWA
• How to sponsor an account
• Using multi-factor authentication

• Dukeblue: Getting connected on iPad or iPhone 
• How to reset your NetID password
• Use the self-service tool to reset your email address