IT Service Status

Before requesting help, check the IT Service Status page for outages and scheduled maintenance.

IT Service Status
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In Person

Find Us in the Perkins Library Lower Level
Hours:
  • Monday – Thursday:
    10 a.m. – 7 p.m.
  • Fridays:
    8 a.m. – 5 p.m.

LINK Winter Break Hours

The LINK Service Desk will operate on a modified schedule during winter break:

Tuesday, December 16 – Friday, December 19
9:00 AM – 5:00 PM

Monday, December 22 – Tuesday, December 23
9:00 AM – 5:00 PM

December 24 – January 4
CLOSED

Monday, January 5
9:00 AM – 5:00 PM

Tuesday, January 6
Return to normal hours

Remote support via phone, chat, and email will continue to follow standard OIT Service Desk hours unless otherwise noted.

Wishing you a restful winter break and a wonderful holiday season!

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Chat OR CALL

(919) 684-2200
Hours:
  • Monday – Thursday:
    8 a.m. – 7 p.m.
  • Fridays:
    8 a.m. – 5 p.m.

Service Desk Phone & Chat Holiday Hours

The Service Desk will operate on a modified schedule during the holidays:

Tuesday, December 23
8:00 AM – 7:00 PM

Wednesday, December 24
CLOSED

Thursday, December 25
CLOSED

Friday, December 26
8:00 AM – 5:00 PM

Tuesday, December 30
8:00 AM – 7:00 PM

Wednesday, December 31
CLOSED

Thursday, Jan 1
CLOSED

Friday, January 2
8:00 AM – 5:00 PM

Here’s to dodging the Grinch, outrunning Father Time, and enjoying a well-deserved winter break!

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Help Articles 

Find answers to common questions with step-by-step instructions.

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GradUATE/Professional STUDENT ONELINK Help

Duke graduate/professional school applicants can get help with OneLink, a service that allows sign in to select Duke online systems. 

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ACADEMIC, USER & DEVICE SUPPORT

IT support for academic departments, classroom and research labs, and administrative units across the University.

ACADEMIC, USER & DEVICE SUPPORT (AUDS)
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Health Systems Employees

Duke Health employees should contact Duke Health Technology Systems Service Desk for assistance.

Duke Health Service Portal

Popular Help Articles