Here is a Quick Guide to Getting Started With Technology at Duke

The Office of Information Technology (OIT) can help you get connected for a quick start, from getting your DukeCard to helping set up your laptop on a secure network. Below you'll find information about free and discounted software, collaborative services, and other IT resources at Duke.

DukeCard - Your DukeCard is your identification and access card on campus. Staff will arrange to get their DukeCard with thier supervisor. Add your DukeCard to your Apple or Android mobile device.

NetID - Your Duke NetID is your user name for many systems and services on the Duke computing network. Your NetID is automatically assigned upon admittance or hire. 

Multi-Factor Authentication (MFA) - MFA or two-step verification protects your NetID login and data, all faculty and staff are required to enroll to access the Work@Duke site. Once you have your NetID, enroll in MFA.

E-mail and Calendering - You will likely use Office365 for email and calendaring, like most staff, faculty at Duke. However, some departments use other services. You should contact local IT staff for details.  

Zoom Meetings - You can sign up for a free Duke Zoom account. Follow the Getting Started Guide to learn how to authenticate your Zoom app for the best Zoom experience at Duke. Be sure to follow OIT security recommendations to keep your meeting secure and free from disruption. 

Internet Connectivity - You can always access secure wired (Ethernet) and wireless (Wi-Fi) connections to the Duke computing network on campus. Connect all devices.

IT Security - Duke's IT Security Office provides guidance on how to keep your devices and data safe. Check the IT Security website for recommendations on anti-virus software, passwords and the latest phishing alerts, as well as suggestions on working securely from off-campus. Make sure to review Duke policies regarding file sharing.


Phone services - OIT manages all phone service needs for the university and health system including your desk phone and integrated communications like chat and teleconferencing.

At-home computing - If you are connecting to Duke's network from off campus, we recommend that you use Duke's virtual private network for security. Or use Eduroam at member universities. 

Mobile devices -  Get the DukeMobile app to help you navigate services. Duke provides wireless access to all Apple and Android mobile devices.

Software - You have access to a wealth of free and low-cost software. Duke negotiates with vendors to make products like Adobe products, research software, antivirus, and more available to Duke affiliates. 

Academic Media Services - If you need to capture lectures and events, convert captured media to other formats, or distribute media, OIT offers technical consultation and resources.

Web Conferencing and Collaboration - Web-based collaboration is easy at Duke. You can access tools for self-publishing, survey software, online web conferencing, and collaboration tools.

Getting help - You can get help almost any time of day through chat, phone, email or in person. The OIT Service Desk provides support for all services that OIT offers.