Audiovisual Classroom Support, Design & Integration

The OIT Audiovisual (AV) Team provides end-to-end AV solutions across Duke, from classroom support and training to consultation, system design, engineering, installation, commissioning and lifecycle planning. 

We manage classroom AV support for Arts & Sciences, Duke Global Health Institute (DGHI), the Nicholas School of the Environment, the Duke Lemur Center, and the Marine Labs. We also collaborate with graduate schools and other departments to offer Tier 2, Tier 3, Engineering and Integration services.  

Learn more about other AV support teams across Duke

Our services include:

• Classroom technology support, consulting, and on-site assistance
• Lecture capture (Panopto) and Zoom Room cart setup
• AV system design, installation, integration, and project management
• Training, walkthroughs, and best-practice guidance
• Purchasing, asset management, and requisition support

Our goal is to provide responsive, expert support that ensures reliable classroom technology and excellent experience for faculty, staff, and students.

What we provide

Classroom AV support

• Troubleshooting and on-site assistance for classroom AV systems
• Panopto lecture capture scheduling and Zoom Room cart setup
• Training, walkthroughs and best-practice guidance
• Routine room checks, preventative maintenance and service coordination

AV design and engineering

• Needs assessment, consultation and technology planning
• System design, control programming, DSP configuration and AV-over-IP architecture
• AV standards, room typologies, accessibility considerations and lifecycle planning
• Advanced troubleshooting and root-cause correction for recurring or system-level issues

AV integration and project delivery

• New installations, renovations, upgrades and digital-signage projects
• Equipment selection, bills of materials, quotes and purchasing coordination
• Installation, rack building, cable management, testing and commissioning
• Project management, documentation, customer handoff and post-project support

How to Request Support

Need help with classroom AV? Submit a support ticket for all AV requests.

If you don't receive a response within two business days, please reply to your ticket or contact the OIT Service Desk at 919-684-2200.  Be sure to reference your ticket number.

For urgent classroom issues (e.g., AV not functioning during class), a technician will respond promptly. 

Share feedback

Your feedback helps us improve classroom technology, documentation and support. The AV experience form may be completed anonymously. If you would like a response, you may provide contact information at the end of the form.

Share AV feedback

Other AV Support Teams Across Duke

While the OIT AV Classroom Support Team provides services across most of Duke's campus, some schools and departments have their own dedicated AV or IT support teams. If your request falls outside of OIT coverage area, contact the appropriate team listed below:

*Note: The email address pratt-av@duke.edu  will automatically create a ticket in Service Now. It is not used for general correspondence.