Call Center Services

OIT's call center services can help your department provide better customer service to your callers.

Our auto attendant service can answer inbound callers and present them with pre-recorded messages and touchtone menus (sometimes called "phone trees") so your callers get the information or person they need.

For larger call centers, our automatic call distribution (ACD) system can intelligently assign calls across multiple phone agents and provide advanced reporting to support your business needs. Call recording services are also available for departmental call centers.

Highlights:

• Automatic Call Distribution (ACD) spreads calls evenly among customer service representatives.
   
• ACD reporting through Cisco Intelligence Center.
   
• Auto attendant applications to manage phone trees.