IT Service Management Tools

OIT supports thousands of Duke faculty, staff and students with computer and device help, network and systems support, and email and accounts help.   

 

• ServiceNow:  Knowledgebase, ticketing, chat support, custom workflows 

• Tableau: Data visualization 

• Planisphere: Asset Management , Endpoint Support 

• Service Desk: Walkup, chat, and phone support 

• Jamf: Endpoint Support 

• BigFix: Endpoint Support 

• System Center Configuration Manager: Endpoint Support 

• Kuali: Custom work flows