IT Service Management Tools

Support & Training

OIT supports thousands of Duke faculty, staff and students with computer and device help, network and systems support, and email and accounts help.   


  • ServiceNow:  Knowledgebase, ticketing, chat support, custom workflows 

  • Tableau: Data visualization 

  • Planisphere: Asset Management , Endpoint Support 

  • Service Desk: Walkup, chat, and phone support 

  • Jamf: Endpoint Support 

  • BigFix: Endpoint Support 

  • System Center Configuration Manager: Endpoint Support 

  • Kuali: Custom work flows