Software Manager: How to cancel a license

Follow the below steps to cancel a license and stop billing for Software purchased from the Software Manager website



To cancel your license(s):

  • Log on to Software Manager
  • Select the My Licenses tab  (This can also be done in the My Orders tab)
  • Select View Details for the license you would like to cancel

  • Click Cancel License

  • Confirm OK to cancel


*The person who places the order must make these changes.


To cancel a license you purchased for someone else:

  • Log on to Software Manager
  • Select My Orders to view orders that you placed (for yourself or others). 

  • View Order Details

  • Select Cancel License for user(s) you would like to cancel

  • Confirm OK to cancel


Additional Software Manager Information and How To's:


For logon and troubleshooting Contact:

OIT Service Desk here or call 919-684-2200

Support Information / Service Outage:

For account support and licensing questions, e-mail OIT Software Licensing

Article number: KB0035488

Valid to: May 9, 2025