FAQs for Microsoft Office Graduation Copy

---

How do I retrieve my Graduation Copy of Microsoft Office?

1. Visit the Microsoft Azure Education portal.
2. Click the Blue Sign In button and enter your Duke email address and NetID password.
   
   
3. If prompted, accept the terms and conditions and complete the student/academic verification (first-time users only).
4. After signing in, you should land on the Education | Overview page.
5. Click Software in the left-hand navigation. Use the search box to find Microsoft Office.
   
   

---

Additional Activation Steps for macOS

1. In the software list, choose Office Home & Business for Mac.
2. Click View Key and copy your product key.
3. Go to office.com/setup and click Get Started.
   
   
4. Important: Sign in with a personal Microsoft account (do not use your Duke email).
   
   
5. Paste the product key into the box and click Next to redeem.
   
   

• The license will be attached to your personal Microsoft account under Subscriptions and Services.
• Download and activate Office on your Mac.

---

Should I install the Graduation Copy now, or wait?

• The Graduation Copy can only be used on one computer for the lifetime of that device.
• If you plan to purchase a new computer soon, save the installer and product key and install later.
• If keeping your current computer, make sure to remove previous Office versions first.

---

Remove previous versions

Yes — uninstall all Office versions before installing the Graduation Copy:

• Windows: Settings → Uninstall a Program / Apps → select Microsoft Office → Remove/Uninstall
• Mac: Applications → drag Office apps (Excel, OneNote, Outlook, PowerPoint, Word) to Trash → Empty Trash

---

Which Office product?

Only the most recent version of Microsoft Office is available.

---

Will I lose my documents?

No. Uninstalling an older version or installing a newer version of Office does not delete your personal files.

---

New/different computer

The Graduation Copy license is limited to one computer for the lifetime of that machine and cannot be transferred.

---

Will my student version expire?

• If you installed Microsoft Office 365 from mail.duke.edu, it will expire when your NetID becomes inactive.
• See the Leaving Duke article for details on what happens to your accounts.

---

Graduated more than 30 days ago

The Graduation Copy is only available while your primary Duke affiliation is student. Access ends once your status changes.

---

Installation tips

• Install on a computer you intend to keep long-term.
• Remove all previous Office versions before installing.
• Activate with a personal Microsoft account (not your Duke email address).

---

More help

Please contact the OIT Service Desk at (919) 684-2200 or visit the OIT Help Page for additional contact options.