Zoom FAQs

I’m a Duke affiliate, not a student, faculty or staff member. How do I get access to Zoom?

Anyone can sign up for a personal Zoom account at zoom.us. Free accounts have a 40-minute meeting limit. Note that you can join someone else src="https://duke.service-now.com/s Zoom meeting without having an account and participate for the meeting" duration.

If you need a Duke Zoom account (for example, so you can host extended meetings), your Duke sponsor must provide a business case and request a Zoom account for you through the OIT Service Desk.


I’m concerned about meeting privacy. Can you tell me more about that?

See Zoom: Security and Privacy.


I added a co-host to my meeting but they don't appear as a co-host.

The Co-Host setting must first be enabled. Log in to duke.zoom.us, select Settings > In Meeting (Basic), and enable the Co-Host feature. Then, when adding co-hosts to your meetings, use the co-host src="https://duke.service-now.com/s NetID email address (NetID@duke.edu).


Can I join multiple meetings at the same time?

Yes. Log in to duke.zoom.us, select Settings > In Meeting (Basic), and enable the Join different meetings simultaneously on desktop feature.


Why can't I copy content from the chat? Is there any way I can save it?

Since Duke src="https://duke.service-now.com/s Zoom instance is HIPPA compliant, Zoom disables the ability to save chat content. However, you can save chat content when you record your meeting to the cloud. To update your Cloud Recording settings to save chat messages, log in to duke.zoom.us, and select  Settings > Recording. Under Cloud Recording, click to select Save chat messages from the meeting / webinar


Can I allow other users to schedule meetings on my behalf?

Yes. Log in to duke.zoom.us, and select  Settings > Meeting. Under Other, Schedule Privilege displays users who may schedule on your behalf. Click the + to assign scheduling privileges to a user, who must have a Duke Zoom account. In the Assign scheduling privilege window, type the user src="https://duke.service-now.com/s NetID@duke.edu email (other email formats will not work). Read more about scheduling privileges.


What other Zoom resources are available?

OIT provides information and help articles like this one about Duke src="https://duke.service-now.com/s Zoom service, and provides how-to videos for Zoom and other tools on Duke" Keep Working site. The Zoom Help Center is also a good resource. 

Article Number: KB0032745