Adding Your DukeCard to Apple Wallet on iPhone or Apple Watch

Open the Transact eAccounts app on your iPhone device. You will be asked for your NetID and password, and then to complete Multifactor Authentication during login.  

You should see your account balances and board plans (students only). Tap any account to see account balances and transaction activity. To add your credential to your new device:

  • After logging in, you will see your name and the available devices to which you can add your DukeCard.
  • Tap "Add to Apple Wallet" on the device to which you want to add your DukeCard.
  • On the next screen, tap "Next" in the upper right corner.
  • Tap “Agree” on the lower right corner on the Terms and Conditions page.

Wait until the notification at the top of the screen verifies your card has been added to the Wallet and tap “Done” in the upper right corner.  Open the Account and Meal Plan page.  You should now see your DukeCard photo displayed.

Repeat these steps to add your Apple Watch to your Wallet.

Open Wallet on your iPhone to view your DukeCard.  You should see your image, name and affiliation (e.g. faculty, staff, student, etc.). Tap (…) on the lower right corner of the screen to view details such as your Duke Unique ID, additional account balances, and how to get support.  Tap "Done" in the upper right corner to return to your Mobile DukeCard. Click the eAccounts Mobile icon in the lower left corner to return to the eAccount Mobile app.

To use your DukeCard on your Apple device, hold the top back of your iPhone toward the reader or hold your Apple Watch near the reader.

If any information on your DukeCard in the Wallet does not appear correctly, contact the OIT Service Desk at (919) 684-2200 or visit the Service Desk Help Page to chat with a representative or submit a ticket.

Additional information is available here.

DISCLAIMER: These instructions were tested using iOS 12.3.1.  If you are running a different version of the Apple OS, you may experience issues.

 

 

 

Article Number: KB0029831