ePrint - Using ePrint with macOS 10.7 - 11.3

Question

How do I print using ePrint in macOS?

Answer 

Verify you are connected to Dukeblue Wi-Fi or Duke’s VPN (if VPN is needed, most users download, install, and configure the VPN Client from the Duke Software website). 

Visit https://eprint.oit.duke.edu/index.php/home and choose Get my installer to download the latest MAC or Windows version of the ePrint software.

If you have problems printing, use this link to go through steps for troubleshooting ePrint.

Black-and-White Printing

  1. Select the print option of the application you're using.  Please note that you may have to use File > Print to modify the chosen printer, otherwise it may default to the last used printer.
  2. When the Print window opens, set Printer: named ePrint_OIT.  If you'd like to print more than one copy or only print selected pages of the document, these adjustments can be made here.

  3. If you want to print double sided, skip this step.  If you want to print single sided, set Presets: to Default Settings and change Copies & Pages to Layout, then change Two-Sided: to Off.
  4. When the ePrint popup dialog box appears, enter your NetID using all lower case letters.

  5. Swipe or tap your DukeCard at one of the Duke ePrint Release Stations on campus(link is external).

  6. Choose the document you'd like to print from your list of your documents and select Print.

Color Printing

Color laser printers are available for your use in Lilly Library and Perkins/Bostock Library.  The ePrint software installer adds an ePrint Color_Library printer to your printers; use this special printer to send color documents to the color print queue.

NOTE: Before you try to print in color, be sure you have money in your Flex account since color printing is not included in the free allocation. See the OIT website for color printing costs..

  1. Select the print option of the application you're using.
  2. When the Print window opens, choose the printer named ePrint_Color_Library.  If you'd like to print more than one copy or only print selected pages of the document, these adjustments can be made here.
  3. When the ePrint popup dialog box appears, enter your NetID using all lower case letters.
  4. Your document will be sent to a special color queue and only show up at the Color ePrint Release Stations. These jobs will not appear if you swipe your card at a regular ePrint Release Station.
  5. Swipe your DukeCard at one of the Color ePrint Release Stations.  These are located in the lobbies of Perkins or Lilly libraries.
  6. Choose the document you'd like to print from your list of your documents and select Print. Your DukeCard will be charged once you click this button.

If your color print job had problems (such as a color not printing properly or the paper folding), please bring the printed paper document to Duke Office Products at 3540 Kangaroo Drive, Durham, NC 27705. They will contact the Duke Card Office to facilitate the refund.

For directions to Duke Office Products from your current location, please use this link.

Guidelines

Please abide by the following guidelines when using public OIT printers:

  • Send each print job only once
  • Do not use printers as copiers; if you need multiple copies of a document, photocopy it
  • Please recycle all unwanted paper by using the recycling bins near the printer or inside the computer lab
  • If the printer is out of paper, toner, or not working, please submit a Help Ticket using the OIT Service Desk info/link below

Remember:

  • Print jobs will remain in the print queue for 24 hours before they are deleted automatically
  • Visit https://eprint.oit.duke.edu for printer status and system updates information

For additional help, please contact the OIT Service Desk at 919-684-2200 or click on this link for other ways to get help from OIT
Please make a note of any error messages encountered, the name of the printer and location, and your DukeCard number so that we may better resolve any issues.

Article Number: KB0020740