Cisco Unified Intelligence Center (CUIC)

If you manage a Duke call center, Cisco Unified Intelligence Center (CUIC) is an excellent tool for monitoring your activity. CUIC is a web-based reporting tool to provide metrics on automatic call distribution (ACD) and auto attendant phone systems. CUIC provides a dashboard that can group multiple reporting objects together for a complete of contact center statistics. Standard reporting elements include call traffic, calls answered, calls abandoned, calls by agent, etc.