DukeFlyer: FAQ

Getting Started

What is DukeFlyer

How do I participate in DukeFlyer

Flyer Creation Guide

Promote Event Flyer on calenedar.duke.edu

Getting Help

Documentation

            Uploading a Flyer

            Viewing and Deleting Flyers

            Adding a Flyer to a Feed - Feed Manager

            Edit your uploaded Flyer – Feed Manager

            Edit a feed’s content – Feed Manager

Overview of Changes & New Functionality

            What’s New for Feed Owners & Managers

            What Has Changed Overall

Announcement Video

Digital Signage Questions

DukeFlyer Questions, Feedback or Request Training

FAQ

How can I view my DukeFlyer feed as a slideshow in a web browser?

Do I need an account to use DukeFlyer?

How will I know if a group/department displays my flyer?

Will I be able to submit my flyer to digital signage displays at Duke Medicine?

Can I still manage flyers on my display(s) without using DukeFlyer?

 

 

What is DukeFlyer  

DukeFlyer is a way for anyone with a Duke NetID to submit a flyer to Digital Signage displays across Duke University. You will be able to upload flyers to a public pool where digital signage owners can add flyers to their signs. After a flyer is added to a digital sign, you will be able to track where your flyer is being displayed.

For Digital Signage display owners, it’s an opt-in service that allows you to upload and manage your flyers as well as flyers from other departments and users.  You can select which flyers you want to automatically be displayed to your signs. 

 NOTE: The decision to add a flyer to a digital sign is determined at the discretion of the sign owner(s) only.

 

How do I participate in DukeFlyer?

For General users:

How to submit a flyer:

  • To publish flyers to participating digital signage displays, anyone with a Duke NetID can submit flyers by:
    • Go to flyer.duke.edu and login using your NetID.
    • Once you log in the first time, an account will automatically be created for you.
    • Fill out the mandatory fields
      • It's important to add Tags 
      • Add a title that is both specific to the event, location, department, etc.
    • Upload your flyer.
    • Once your flyer is uploaded, you will be able to check the status of your flyer(s) at any time by logging in to the flyer.duke.edu and selecting My Flyers tab 

For Digital Sign Owners:

  • If you’re an existing Digital Signage display owner and you want to participate in DukeFlyer to manage flyers:

Flyer Creation Guide

Design Resources

Technical Specifications

Horizontal Signs
Width: 1920 pixels
Height: 1080 pixels
File Format: JPEG, JPG or PNG

Vertical Signs:
Width: 1080 pixels
Height: 1920 pixels
File Format: JPEG, JPG or PNG

 NOTE: The decision to add a flyer to a digital sign is determined at the discretion of the sign owner(s) only. 

Promote event flyer on Duke Events Calendar

If your flyer promotes an event, add it to Duke Events Calendar for another level of communication.

Duke Events Calendar

 

User Guide Documentation

Uploading a Flyer

After login, select your group name from left panel
Select Flyers-> Add New Flyer
Fill out selections
Note: If you want to the flyer available to only your group, select your group name for field ‘Make Available To:’

Viewing and Deleting Flyers

Select ‘Flyers’ tab
Select Flyers tab-> MY FLYERS:

You’ll see all flyers you’ve uploaded.

To Delete a Flyer(s), select the ‘trash can’ icon. This will delete the flyer from all displays.

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Adding a Flyer to a Feed(s) – Feed Managers

            Go to Feeds

            Select the Edit icon associated with the feed

            Under Feed Flyers, you can now change the order of flyers and edit the duration of a flyer.

            Under Flyer Search: you can drag and drop flyers from your group or public pool into your feed.

           

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Edit your Uploaded Flyer – Feed Managers

            Go to Flyers tab

            Select ‘My Flyers’

            Select the pen icon to Edit the flyer

            Note: You cannot edit the Start Date/Time or End Date/Time

           

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Edit a Feed’s Content

Select ‘Feeds’ tab
Select the pen icon

 

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You can now manage your ‘Feed Flyers’ by changing the order, deleting a flyer from just the feed, edit a flyer and change the duration, start date, and end date.

 

From the ‘Flyer Search’ section you can browse your group flyers and flyers in the Public Pool and drag them over to your Feed. Note: If you do not see the webpage formatted similar to below, you can resize your web browser.

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Overview of Changes & New Functionality

What’s New for Feed Owners & Managers

  1. All users that manage feeds for their group or department will be called a feed manager. There must be at least one feed manager that’s considered the feed owner(s). The feed owner will be the main contact for any requests or questions about their feed. All requests to add feed owners or managers will need to be requested.
  2. Now able to edit an existing flyer, if they own it, and replace the image with a new version without having to delete and re-upload the image.
  3. When looking at public pool flyers, users can now see where the flyers are being displayed, even if they don’t own them.
  4. When editing your Feed, you can now see both the public pool flyers and flyers currently assigned to your feed on one page, along with the ability to drag/ drop flyers from the public pool.

What Has Changed Overall

  1. The entire WebUI looks different. information about the service is no longer on the web landing page. It’s now located on the DukeFlyer service page.
  2. Feed owners and managers now see their ‘group name’ on the left side instead of their feed names. They’ll need to select the group name first in order to see their feeds.
  3. Users do not need to save the images using a specific DPI; however, you need to continue using resolutions of 1920x1080 (landscape) or 1080x1920 (vertical)

Videos

tbd

Digital Signage Questions

If you have questions, feedback or would like additional training beyond our documentation and videos, please open a ticket with Service Now, https://oit.duke.edu/help.

DukeFlyer Questions, Feedback or Request Training

If you have questions, feedback or would like additional training beyond our documentation and videos, please open a ticket with Service Now, https://oit.duke.edu/help.

How can I view my DukeFlyer feed as a slideshow in a web browser?

DukeFlyer Player is an HTML player where a URL is created from the DukeFlyer service that can be played within a web browser, Zoom Room, CampusVision or Digital Signage using OptiSigns.

  1. Visit https://dfp.oit.duke.edu/feeds
  2. Log in via your NetID/Password
  3. Select the feeds you'd like,
    1. You can select your own feeds or other department feeds
      1. If you need to create a new DukeFlyer feed, submit a request
    2. You can preview the content of the feed(s) by hitting "view"
  4. Click "Submit" at the bottom of page
  5. Place the resulting URL in your browser

Note, once a DukeFlyer Player URL has been created, you cannot edit the URL. If you wish to make changes, you need to re-select the feeds and generate a new URL.

Do I need an account to use DukeFlyer?

Anyone with a Duke NetID can log into DukeFlyer and upload flyers without having a DukeFlyer, or digital signage account.

 

Note: A digital signage account is only needed if you own your own display and want to manage flyers using it. 

 

How will I know if a department displays my flyer?

  • All uploaded flyers will show in the "Flyers" tab. 
  • Column "Used In" shows how many feeds are displaying the flyer. 
  • Click on the number to see where the flyer is being displayed.

 

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Will I be able to submit my flyer to digital signage displays at Duke Medicine?

DukeFlyer is currently only supported on the digital signage displays at Duke University, however, anyone with a Duke NetID can submit flyers to the DukeFlyer service and have them displayed on Duke University displays. Note, flyers have to be accepted by the sign owners/managers before the flyers are displayed. 

For information and policies for Digital Signage in Duke Hospital and Duke Clinics, refer to DHTS Service Now.  If you'd like DukeFlyer at DHTS, you can relay your interest via Service Now and this may be available in the future.

Can I still manage flyers on my display(s) without using DukeFlyer?

Yes. If you choose not to participate in DukeFlyer, you can still manage your flyers by using existing Apps or Widgets in OptiSigns, such as, images, PowerPoint, etc. 

Article number: KB0037447

Valid to: March 5, 2025