FAQs for Microsoft Office Graduation Copy


How do I retrieve my Graduation Copy of Microsoft Office?

If your primary affiliation with Duke is “student,” please go to https://dukeoit.onthehub.com and login using your NetID

Select the Office product you wish to download as your graduation copy. 
What’s the Difference? )

On the next page, select “Add to Cart”

  • Once you have added it to the cart, a new window may appear asking for add-ons to the purchase. Please be advised that the Extended Access Guarantee is an optional service provided by Kivuto (not Duke) that will allow you to access the key and the download through the site for 2 years rather than 30 days for a fee. If you write down your key and back up your downloaded installer file, this is not necessary. Additionally, once your NetID becomes inactive, it does not matter if you purchased the extended access guarantee because the site uses NetID for authentication.


Read the terms and License Agreement. At the bottom of the page, type in your [netid]@duke.edu in the top “Username” field and type your name in the second “Signature” field. Click Accept.

On the next page:

 

Please write-down or copy & paste the serial number into a text document and keep it in a safe place.

  • You will not be able to retrieve this serial number after 30 days.

Please click the “Download” button on the webpage

  • Please note, you have 30 days to download the program. Downloading the product is not the same as installing the product. Please download it now. After 30 days, this download link will no longer be available. 


When prompted, do *NOT* enter your Duke credentials for the Microsoft account. Please ensure you have or create a Microsoft account to activate the software. Do NOT activate the software using your Duke email address.

 

Should I install the Graduation Copy now? Or Wait?

The Graduation Copy of Microsoft Office will only work on ONE computer for the lifetime of that computer. If you are planning on getting a new computer soon, it is advised that you store your downloaded version and the serial number in a safe location and install it on your new computer later.

If you plan on keeping your current computer for a long period of time, please ensure you remove all versions of Microsoft Office from your computer before installing the new one.


Should I remove the previous version of Microsoft Office I currently have on my computer before installing the Graduation Copy?

Yes. Please remove all versions of Microsoft Office from your computer before installing the Graduation Copy.

PC: Within Settings, Uninstall a Program or Application > locate Microsoft Office and select Remove or Uninstall

Mac: Within the Applications folder, please drag each Office application (Excel, OneNote, Outlook, PowerPoint, and Word) into the Trash and empty the Trash.


Which Office product do I select?

There may be more than version number available. We recommend the newest. 

Mac users may only select ‘Office Home & Business.’ PC users have the option of selecting ‘Office Professional Plus’ or ‘Office Home & Business.’ 

  • Office Professional Plus includes Excel, OneNote, Outlook, PowerPoint, and Word, Publisher, Access, and Skype for Business.
  • Home & Business for PC/MAC includes Excel, OneNote, Outlook, PowerPoint, and Word


Will I lose my old documents when I uninstall the older version or install a newer version?

No. Your documents will remain if you are uninstalling an old version or installing a new version of Microsoft Office.

Please only install a new version of Microsoft Office once you have uninstalled the previous version.


How can I download this on a new/different computer after the 30 days?

Please contact support@onthehub.com directly via email. Kivuto is a third-party retailer, and we do not have access to their systems.


Will the current student version I have of Office expire?

If the copy of Microsoft Office you currently have on your computer is Microsoft Office 365, downloaded and installed from mail.duke.edu, yes. This version will expire when your NetID becomes inactive. Please see this article for details as to when the NetID will become inactive.


I accidentally deleted/lost my Graduation copy of Microsoft Office. How can I get it back?

Please contact support@onthehub.com directly via email. Kivuto is a third-party retailer, and we do not have access to their systems.


I graduated more than 30 days ago. How can I get my Graduation Copy of Microsoft Office?

The Graduation Copy of Microsoft Office is only available when your primary affiliation with Duke is “student.” 


I didn’t download the product immediately.  How can I get back to it to download it?

If you ordered the product within the last 30 days and your primary Duke affiliation is still “student,”, please visit https://dukeoit.onthehub.com/ and login.

In the upper right, click on the menu under “Hello, [Name]” and click on “Your Account/Orders”

Click “View Details” on the appropriate order for the Download button and Serial number.


Otherwise, please contact support@onthehub.com directly via email. Kivuto is a third-party retailer, and we do not have access to their systems.


Is there anything special I should do to install the software?

Please make sure you are installing the product on a computer you intend to keep for a while.

Please sure that you have removed any previous versions of Microsoft Office from your computer prior to installation.

Please ensure you have a Microsoft account to activate the software. Do NOT activate the software using your Duke email address.


Should I use my Duke Email address to activate the software?

No. When activating the Graduation Copy of Microsoft Office, do not use your Duke Email address. Please ensure you create and use a Microsoft account to activate the software. If you do not currently have one, you will be able to create one during the activation process.



Article number: KB0033765

Valid to: January 12, 2025