Outlook: update password via credential manager

Issue:

Outlook not accepting password entered in the popup dialog box

Environment:

• Windows 10

Cause:

• n/a

Resolution:

• Click the start icon 
  
  to pull up a search box
• Type in 'credential manager' and click the link when it appears

• The stored credentials for Outlook will be under the heading: MS.Outlook.???????. or MS.OFFICE.???? or another similar variation
• There are 2 options as listed below to update the password

• OPTION 1 - click edit, update the password, and click SAVE.

• OPTION 2 - click Remove from vault and let Windows create a new entry when Outlook is started

 

ALTERNATE METHOD:

• Click Start --> Run and copy/paste the following command and click OK:  rundll32.exe keymgr.dll, KRShowKeyMgrEscalation
  
  
• Remove any MS.OUTLOOK or MS.OFFICE entries and restart Outlook

Contact your local IT support person/group as access to the credential manager may require escalated privileges on department managed devices

• Duke Health users can contact the DHTS Service Desk at 919 684 2243
• Duke University users can contact the OIT Service Desk at 919 684 2200 or oit.duke.edu/help