Error Message When Adding Your DukeCard to Google Wallet

A small number of users attempting to add their DukeCard to Google Wallet have received a Google error that states "Something went wrong - To save your ID, you'll need to start over from the ID management app." This error (pictured in the screenshot below) is a result of having an outdated version of Google Play Services (GPS) on your device.  To resolve this issue, you should manually update GPS using the steps below: 

  1. On your Android phone, open the Settings app.
  2. Tap Apps & notifications. See all apps.
  3. Scroll down and tap Google Play Services.
  4. Scroll down and tap App Details.
  5. Tap Update or Install.

Once the update is complete, you should be able to go back to the eAccounts application and add your DukeCard to Google Wallet.

Please contact Google Support for assistance.

Article number: KB0032979

Valid to: February 28, 2025