Preparing Your Apple Device for Mobile DukeCard

Your DukeCard in Apple Wallet can be used to access and pay wherever your physical DukeCard is accepted. You can have any combination of (1) physical card, (1) DukeCard on your iPhone, and (1) DukeCard on your Apple Watch active at any time.  

Note: your iPhone or Apple Watch in Wallet will not work at Prox readers such as those in medical center areas.  

You may need to update your operating system or change your region before setting up your device. Check out the Apple Wallet User Guide for system requirements, setup instructions, information on using your Mobile DukeCard in Apple Wallet, and Frequently Asked Questions. 

Information on how to update your iPhone to the latest version of iOS is available here. Information about how to update your Apple Watch to the latest version of watchOS is available here.

Downloading and Installing Transact eAccounts App

To install the Transact eAccounts app on your mobile device, open the App Store app and search for “Transact eAccounts”.

Set Up Multifactor Authentication with DUO

You will need to set up Duke’s Multifactor Authentication (MFA) for eAccounts on your iPhone to log into the eAccounts app. MFA provides an additional layer of security when logging in or performing transactions online and at Duke. To set up MFA, you will need to use Duo Mobile. Information on how to get and set up Duo Mobile can be found here.

iCloud Account

You will need to be signed into iCloud with your Apple ID in Settings on iPhone to use your contactless DukeCard. You can ensure you are signed in with your Apple ID to iCloud on your iPhone by navigating to Settings > Your Name.  Information on what to do if you forgot your Apple ID password is available here.

Next Steps

View the article Adding Your DukeCard to Apple Wallet on iPhone or Apple Watch for instructions on how to add your iPhone or Apple Watch to your Apple Wallet.

DISCLAIMER: These instructions were tested using iOS 12.3.1.  If you are running a different version of the Apple OS, you may experience issues.