Panopto Administration Documentation

Requesting Access to a Site

  • Panopto Policies
  • Requesting/ Identifying a Site Administrator

Using Integrated Classroom Recording

  • Ordering Your Appliance
  • Seeking AV Consultation for Audio/ Video Equipment
  • Class Scheduling
  • Publishing Your Recordings
    • Permissions

 

Requesting Access to a Site

Panopto Policies

Policies governing usage of the Panopto service can be found here: https://duke.service-now.com/kb_view.do?sysparm_article=KB0024106. Please review this document as your first step in utilizing the Panopto service.

Requesting/ Identifying a Site Administrator

A Panopto Site Administrator is an IT and/or AV person who has primary technical ownership of the service in a particular functional unit and will who provide direct support to those end users. With their agreement to participate, you can select from this list of existing Site Administrators as appropriate, or identify a new person in consultation with your school or department: Panopto Departments, Classrooms, and Contacts: https://duke.service-now.com/kb_view.do?sysparm_article=KB0023406. If you designate someone new to be a Site Administrator, the person you choose will need to contact OIT Media Technologies to schedule a training session with us before privileged departmental administrative access to the Panopto system can be granted. They can contact the OIT Service Desk to get the process started. Departmental Admin and other privileged accounts for Panopto are audited yearly and must be re-authorized as part of that process by an IT Dean or other supervising party for each school or working group.

Using Integrated Classroom Recording

Ordering Your Appliance

Visit https://duke.service-now.com/kb_view.do?sysparm_article=KB0023671 for specifications and pricing information for current Panopto recording hardware. This document also contains instructions for ordering your machines.

Seeking AV Consultation for Audio/ Video Equipment

For help in identifying an AV integrator to install your Panopto appliances, for collaborative assistance with you and your AV integrator in optimally configuring your room AV for classroom recordings, and/or for help troubleshooting room AV issues as they affect classroom recordings, please contact the OIT Service Desk for assistance.

Class Scheduling

Scheduled recordings require designated hardware appliances to be installed in the classrooms where you plan to record. If your room/s do not appear on Panopto Departments, Classrooms, and Contacts, see Ordering Your Appliance and Requesting/ Identifying a Site Administrator above.

Once the appliances are installed and have been tested by the Site Administrator, instructors or others using the room can request their courses or events be scheduled for recording. The Site Admin will then log into the Panopto Administration interface and schedule the recordings. Training in scheduling recordings is provided to all Site Administrators before they initially are granted access to the tool. Additionally, Panopto provides documentation for scheduling recordings here: https://support.panopto.com/s/article/Schedule-Remote-Recordings. Typically, when a user requests recordings to be scheduled, Site Administrators will want to obtain the following information from the requester:

  • Name of the course/s
  • What times they start and end
  • Who should have access to the recordings (The whole class? Only specific NetIDs? The general public? No one unless specifically decided at a later date to grant access?)

Publishing Your Recordings

If you have requested scheduled recordings, the Site Administrator will provide you with a link for your folder (or for specific recordings if you wish) that you can distribute to your students or others who need access. Your Site Administrator will also answer any additional questions you might have about using Panopto and are your first line of support for any issues that require troubleshooting.

Permissions

Instructors and Site Administrators:

Contact the OIT Service Desk for questions/ assistance assisting instructors with permissions

 

Article number: KB0029265

Valid to: January 29, 2025