ePrint: Pharos pop up window not appearing on Mac

Question

• Why don't I see the Pharos Pop up window on my Mac when I print to ePrint?

         

 

Answer 

• Before proceeding with the below steps try Option A first
  

 

Option A:

1. Double check your Network: ePrint will not work if you are using Visitor, Guest, or any Wi-Fi network outside of Duke.
   
2. Also check for pending App store for updates - specifically those for printers (such as Ricoh and Sharp printers)
   
3. You may try uninstalling and reinstall ePrint
4. If the above does not work proceed to Option B

 

Option B:

1. Click Apple icon top right then select "System Settings"

       

 

      2. In the search box type in "login items."

                a. Click on the "Open at Login."

                b. Click on the "+" under Item | Kind

           

 

 

 

 

      3. Navigate to the Macintosh HD Drive as this is where the Pharos (ePrint) folder is located

            a. Step 1: Click on arrow heads for file location options

             

           b. Step 2: Select Macintosh HD

             

 

       4. Select the Library Folder

            

       5. Select Application Support Folder

           

       6. Select Pharos Folder

             

       7. Within the Pharos folder you will find a "Popup" item

         - Select it and Click Add 

             

      

      8. You will now see the Popup item appear in your Login items

           

      9. Last, a computer restart is suggested. If this Option B fails, please contact the OIT Service Desk for Option C - if a newer ePrint client is available

 

Need Further Assistance?

For additional help, please contact the OIT Service Desk at 919-684-2200 or visit https://oit.duke.edu/help