ePrint: Pharos pop up window not appearing on Mac


  • Why don't I see the Pharos Pop up window on my Mac when I print to ePrint?




  • Before proceeding with the below steps try Option A first


Option A:

  1. Double check your Network: ePrint will not work if you are using Visitor, Guest or other Non Duke Network.
  2. Also check for pending App store for updates - specifically those for printers (such as Richo printer )
  3. You may try uninstalling and reinstall ePrint 
  4. If the above does not work proceed to Option B


Option B:

  1. Click Apple icon top right then select "System Settings"




      2. In the search box type in "login items."

                a. Click on the "Open at Login."

                b. Click on the "+" under Item | Kind






      3. Navigate to the Macintosh HD Drive as this is where the Pharos (ePrint) folder is located

            a. Step 1: Click on arrow heads for file location options


           b. Step 2: Select Macintosh HD



       4. Select the Library Folder


       5. Select Application Support Folder


       6. Select Pharos Folder


       7. Within the Pharos folder you will find a "Popup" item

         - Select it and Click Add 



      8. You will now see the Popup item appear in your Login items


      9. Computer restart is suggested



Need Further Assistance?

For additional help, please contact the OIT Service Desk at 919-684-2200 or visit https://oit.duke.edu/help


Article number: KB0025363

Valid to: May 16, 2025