NetID: Password reset options

New Staff, Faculty, or Student:

NetIDs & passwords are only to be used by the NetID owner and should not be shared with spouses or other family members. 

Upon receiving your NetID, please contact the OIT Service Desk at (919) 684-2200 to verify your identity and obtain a link for setting your password and challenge/response questions. 

If you are unable to call the Service Desk for any reason, you may also use the NetID Password Reset to reset your password. 

**New Visiting Scholars, Research Collaborators, or Contractors: if you did not provided the last 4 digits of your Social Security number during your guest account invitation process, you will be required to use the NetID password reset form **

Established NetID Users:

When you create your NetID password, you are also required to choose 3 challenge/response questions and answers. The answers are case-sensitive.

Your password reset options are as follows:

  1. If you would like to update your known good password and/or challenge questions, you can utilize Duke NetID Tools with your current password and *Multifactor Authentication to make changes.
  2. If you forget your password, you can visit and you will be required to answer your challenge questions before setting a new password.
  3. If you have forgotten your password and challenge questions, Duke Health users please call the DHTS Service Desk at 919-684- 2243 | University Users please call the OIT Service Desk at 919-684-2200 to make a request and it will be processed within normal business hours.

NetID Password Reset Form:

The password reset form can not be filled out by a third party (manager, supervisor, etc.). The password reset form requires a government issued photo ID of the user as well as a photo of the user holding the photo ID where both the face and photo ID are visible. You may take these two pictures with a mobile device. 

The OIT Service Desk processes the form within one business day and an email will be sent to your non-Duke email address that will allow you to set your NetID password and challenge/response questions. 

Once Multi-Factor Authentication is registered, you will be required to use MFA when accessing

If you have additional questions or concerns please contact:
Duke Health Users: 919 684 2243
Duke University Users: 919 684 2200 


Article number: KB0025323

Valid to: March 26, 2025