NetID: Password reset options

New Staff, Faculty, or Student:

(And New Visiting Scholars, Research Collaborators, or Contractors)

NetIDs & passwords are only to be used by the NetID owner and should not be shared with spouses or other family members. 

Upon receiving your NetID, please contact the OIT Service Desk at (919) 684-2200 to verify your identity and obtain a link for setting your password and adding a recovery email address. 

If you are unable to call the Service Desk for any reason, you may also use the NetID Password Reset to reset your password. 

 

Established NetID Users:

When you create your NetID password, you are also required to supply a recovery email address.

Your password reset options are as follows:

1. If you would like to update your known good password and/or recovery email address, you can utilize oit.duke.edu/selfservice with your current password and *Multifactor Authentication to make changes. See the Account tab to reset password  and recovery address. The Security tab also allows setup and verification for recovery email address.
2. If you forget your password, you can visit pwreset.oit.duke.edu and you will be required to verify your identity with CLEAR or your recovery email address if you have set and verified one, before setting a new password.
3. If you have forgotten your password and are unable to verify yourself with CLEAR or recovery address, Duke Health users please call the DHTS Service Desk at 919-684- 2243 | University Users please call the OIT Service Desk at 919-684-2200 to make a request and it will be processed within normal business hours.

 

If you have additional questions or concerns please contact:
Duke Health Users: 919 684 2243
Duke University Users: 919 684 2200