Issue:

• Customer requesting voicemail to email

Environment:

• VOIP telephony
• Office 365

Cause:

• N/A

Resolution:

• Customers can use the online request form for voicemail to email:

Escalation:

• Issues with the online form - create a Support@Duke ticket and submit to Telecom-Voice-OIT
• If you are unfamiliar with Support@Duke - contact the OIT Service Desk at 919-684-2200