Microsoft Office: General Information

• License Information
• Support & Tutorial Information
• List of Available Products

License Information

This software may only be installed and used by Duke faculty, staff, and students.  There are separate license restrictions and activation methods for students and employees, but the versions of the software are identical.

• Faculty/Staff - There are three different options.  For information on which version to choose, click here.
  
  • Volume-licensed standalone version
    
    • Duke-owned computers only. 
    • Number of installations/activations is unlimited.
    • The Windows version activates with a license server or MAK.  The Mac version does not require activation.
    • Available as a free download.  
    • Support provided by Duke.
  • Office 365
    
    • Available online for cloud use (like Google Docs) and for local download.
    • May be installed on up to five computers and mobile devices at once per user.
    • Online version may be used on any device.
    • Duke-owned or personal computers/devices are allowed.
    • Activates with Duke netID - cannot be used after employment at Duke ends.
    • Support provided by Duke.
  • Work at Home Version
    
    • Home use licenses are available (for work related purposes only).
    • Software must be uninstalled upon leaving Duke according to the Faculty and Staff License Agreement 
    • To access your home use license, click here to visit the software website for instructions..
• Students - There are two different options.  For information on which version to choose, click here.
  
  • Office 365
    
    • Available online for cloud use (like Google Docs) and for local download.
    • May be installed on up to five computers and mobile devices at once per user.
    • Online version may be used on any device.
    • Activates with Duke netID - cannot be used after enrollment at Duke ends.  Graduating students should get the graduation copy before leaving.
    • Support provided by Duke.
  • Graduation Copy
    
    • Students are limited to one graduation copy download.
    • Access to the graduation copy website only available while enrolled at Duke.
    • Perpetual license - may be used on one computer after graduating from Duke.
    • Students should access the graduation copy website during the last semester of enrollment.
• Affiliates/Sponsored accounts - Web-based Office only. For more information please visit https://oit.duke.edu/what-we-do/applications/office-365

The Microsoft campus agreement (MCA) is jointly funded by OIT and DHTS and the software is distributed at no cost to the Duke community. 

Support & Tutorial Information

Duke does not have a support agreement with Microsoft.  No professional support is available under the campus agreement.

• For product activation issues
  
  • Faculty/Staff
  • Students
• The OIT Service Desk provides limited telephone, chat, and e-mail support for Microsoft Office.  
• There are extensive web support resources available for Microsoft products.  Visit support.microsoft.com or google the product issue you are having and you are likely to find a resolution
• Patches, service packs, and updates are automatically downloaded and installed using Microsoft/Windows updates.
• Some MS Office training courses are available through LinkedIn Learning 

• Email
• Calendar
• OneDrive
• Word
• Excel
• Powerpoint
• OneNote
• Teams
• Planner
• Visio "lite" is available in Office 365 (web-based only it does not include the full functionality)