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If you have previously set up challenge/response verification (CRV) questions, you can reset your password at or call the OIT Service Desk at (919) 684-2200 to verify your CRV questions. The Service Desk will then send an activation email to reset your password. If you have not set up CRV questions, please email with a completed NetID Password Reset Form or submit the form via fax. The completed form will need to be accompanied by a copy of your photo ID. You also can visit the Link in Perkins Library with a valid photo ID

Please visit this link for phone and voicemail related problems.


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Chat Hours:

  • Sunday 7pm - Friday 5pm EST


By Phone

Call us at: (919)684-2200

phone hours:

  • Sunday 7pm - Friday 5pm EST



Walk-In At the Link: [see map]

Visit the Service Desk at the Link in Perkins Library 

Spring Semester Hours    

  • Sunday 3pm - Midnight EST
  • Monday - Thursday 8am- Midnight EST
  • Friday 8am - 5pm EST
  • Saturday Noon - 4pmEST