Support@Duke: Filters and Homepages

Filters And Homepages

Filter Example

Start with a predefined filter such as My Groups’ Unassigned Work,and select the filter icon beside of the filters to enter the filter editing section.
To create a filter for all tickets currently assigned to you change the filters to the following...beneath the first “Assigned to is <empty>” filter select the or button and add “Assigned to is <ENTER YOUR NAME HERE>”

Type *your netid to find yourself. NOTE: The asterisk is a wild card in most ServiceNow lookup fields

Select Run

Right click on the filters and choose to Copy URL.

You can now use this URL in any browser, or browser folders in your navigation bars

Now to create another filter, Start again by selecting “My Groups’ Unassigned Work” The filters this time will be edited with the following:
- Remove the filter for “Assigned to is <empty>”
- After this last filter, select the “and” button and add the filter of “Updated after Last 7 days”

Select Save

Type a name for the report such as “ Tickets not updated in week-my groups”, select to make it visible to “” Choose Save

By selecting the bullet for me, the filter will only be available to you. If you select Group you can specify to make the filter available to your own group.

Applying a Template you have previously saved

Select “My Groups’ Unassigned Work” Select the menu at the top of the frame and select Filters, and then your newly saved filter from step 5 above.

Creating a Homepage with a filter you previously saved

Create a Homepage

Navigate to Self-Service > Homepage
Select the plus sign in the top left corner, 'New page...'
Name the new Homepage by clicking on the default Homepage name. Also remove the default content widget by selecting the 'x' with a circle around it.