NetID: Password Sync FAQ
Why are you syncing passwords between Duke University and Duke Health?
Does this mean that my current passwords will change or be affected?
Where do I go to change my password?
Will this change my password on Duke Health and Duke University applications?
Who do I call for issues/problems?
How often will I be forced to change my password?
Effective May 2021, Duke implemented a new password policy that eliminates the need to change NetID passwords, unless compromised, for most users. The new policy is in alignment with national standards that suggest short passwords, that are changed frequently, are less secure.
The updated password policy removes password expirations and will no longer require Duke Health users and sponsored guests to regularly update passwords associated with their Duke NetID, which is synced with all users’ Duke Health Enterprise (DHE) accounts. In addition, the option to update passwords using CTRL+ALT+Delete is no longer available.
Will this sync happen instantaneously?
What are the password complexity requirements?
- at least 12 characters (in which 5 are unique)
If you need further assistance, contact your local IT support group/person
You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Health Users: DHTS Service Desk - 919 684 2243
Article number: KB0014711
Valid to: March 20, 2025