NetID: Password Sync FAQ

Why are you syncing passwords between Duke University and Duke Medicine? 

We are making the change to help simplify the end-user experience.  Having one login with one password for access to all Duke applications and services will reduce the confusion caused by having different passwords for different environments.

Does this mean that my current passwords will change or be affected?

Your current password or passwords will not change or be synced until you initiate a password change.

Where do I go to change my password?

All users can change their passwords using the Duke Account Self Service Tool:
You can also go to the following sites for more information:
Information for Duke University users can be found here:
Information for Duke Medicine users can be found here:

Will this change my password on Duke Medicine and Duke University applications?

When you change the password for your Duke account, the password change tools will now automatically update your password for both Duke University and Medicine.  This will include all applications that leverage OIT and DHTS authentication resources, but not those that use their own passwords.

Who do I call for issues/problems?

If you have any questions, please contact the appropriate service desk:
Duke University:
Duke Medicine:

How often will I be forced to change my password?

Duke Medicine users are required to change their passwords every 180 days.  While University users are not required to do the same, we do recommend that they change their passwords regularly as a precaution.

Will this sync happen instantaneously?

Once the password is changed on either side, it will be synced within seconds to all authentication systems in both the University and Medicine environments.

What are the password complexity requirements?

All passwords must include:

  1. at least eight characters (in which 5 are unique)
  2. a combination of upper- and lowercase letters (at least 2)
  3. a digit or special character, such as * ! _ $ # & % @ ^ = ~ + -


If you need further assistance, contact your local IT support group/person

You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Medicine Users: DHTS Service Desk - 919 684 2243



Article Number: KB0014711