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Zoom AI Companion Now Enabled at Duke
The Zoom AI Companion is now available for all Duke and DKU students, faculty and staff who use Zoom. The generative-AI digital assistant, delivers powerful, real-time capabilities to help improve productivity and effective collaboration.
The feature can be turned on manually during a meeting, or configured to always be active in your Zoom settings - https://duke.zoom.us/profile/setting.
The Zoom AI Companion uses machine learning, or “AI,” to produce summaries of Zoom meetings after they have ended, including participant action items, and next steps. The AI Companion also enhances Zoom recordings on playback with highlights and smart chapters.
Security features allow the host to control who is able to receive meeting summaries. There may be a delay before meeting summaries are available.
Be assured that your data in Duke’s Zoom client is secure in accordance with Zoom’s agreement with Duke, which prohibits use of meeting content to train their AI models.
Important: Content produced by the Zoom AI Companion should ALWAYS be reviewed for accuracy. Zoom used for telehealth video visits will not be included in this upgrade.
What do I need to do?
The feature will automatically be enabled within the Duke client, but not automatically turned on for individual meetings. If you would like to use it, click the Zoom AI Companion button in the menu which looks like this:
Certain aspects of Zoom AI Companion features are not enabled at Duke. They are:
- Features that apply to Mail & Calendar
- Zoom Phone
- Zoom Docs
Learn more about Zoom AI Companion - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057623.
Guidelines for Using AI Assistants
As we begin to leverage AI-enabled technologies within Zoom, it is critical to adhere to the compliance and privacy regulations that govern all employees. While Zoom AI features are designed to enhance productivity, they must not be used in conjunction with any Protected Health Information (PHI) or for making clinical diagnostic or therapeutic decisions.
Note that although meeting summaries are not used to train Zoom’s AI Companion models, the summaries produced are short-lived (30 days), full transcriptions. These transcriptions could be subject to legal discovery during their short lifespan. As with meeting recordings, we urge careful consideration of which meetings and events are appropriate for recording and/or generating meeting summaries via Zoom AI Companion.
Users must carefully review, verify, and take responsibility for any work generated with the assistance of Zoom's AI, as it relies on Generative AI, which may produce inaccurate or misleading information.