Information for Users about Duke's Migration to Panopto Cloud

On July 2, 2021, Panopto (formerly called DukeCapture) was migrated to Panopto Cloud, moving away from the on-prem infrastructure that has supported this service since 2010. Users will need to enter the URL of our new cloud-based Panopto server ( in the Panopto software recording clients for Mac and PC. The old URLs (e.g., will not function in the software recording clients after the migration

Benefits of the Panopto Cloud Migration

  1. Simplified upgrades and eliminating the feature gap between Panopto’s cloud and on-prem versions
  2. Panopto’s Zoom integration (currently only available on the cloud) will allow Duke users to store Zoom recordings more effectively, keeping elements such as video and screen shares separate
  3. Easier on-boarding of new schools, departments and working groups at Duke
  4. Panopto’s cloud content delivery network will improve playback for global audiences, including DKU users
  5. While we still envision Zoom being the preferred tool for live broadcasting, operating in the cloud will enable the use of live Panopto broadcasting capabilities
  6. Unified troubleshooting of server and storage-based issues by Panopto
  7. Anyone at Duke, including students, can initiate a support ticket with Panopto should the school/departmental IT group desire this change
  8. Automated creation of course folders and groups in Sakai (through LTI)
  9. Opportunity for enhanced classroom AV integration - play, record, monitoring, etc
  10. Improved Shibb/ Grouper integration, including much faster response times

Other New Features Besides the Zoom Integration We Will Have Access to in the Cloud:

  1. Multi-language ASR (Automated Speech Recognition), including:
    • Spanish (Mexico or Spain)
    • German
    • French
    • Dutch
    • Thai
    • Chinese (Simplified or Traditional)
    • Korean
    • Japanese
    • Russian
    • Portuguese
    • Polish
    • Danish
    • Finish 
    • Hungarian
    • Norwegian
    • Swedish
    • Italian
  2. "Smart chapters” based on ASR (Automated Speech Recognition) will increase the discoverability of content
  3. Tags— Panopto’s video library has a new way to support content organization and discovery: #tags.  Content creators and administrators can now apply tags to their videos from the video settings, the editor, or in Panopto Capture after recording new videos. From the library and the viewer interfaces, users can see the tags applied to each video and find other tagged videos with a single click. 
  4. Embedding of transcripts when content is shared 
  5. A better mobile (iOS and Android) app that will support screen recording in addition to video


Article number: KB0033935

Valid to: June 20, 2025