Office 365: Add Shared Mailbox to Android Device

Add shared mailbox to Android mobile device

This was performed via Android Version 9

Follow the steps below to connect a shared mailbox:

  1. Click the + icon on the top left under your profile image

  2. click 'Add a shared mailbox' in the menu that opens on the bottom

  3. click the email address of the shared resource and click continue

  4. The shared mailbox is successfully added.  Click the icon for the shared mailbox.  If there is no profile image, it will contain the first letter of the email address.


For further assistance, please feel free to contact your appropriate service desk.

University users can contact the OIT Service desk at 919 684-2200 

Duke Health users can contact the DHTS Service desk at 919 684-2243

Article number: KB0033587

Valid to: September 24, 2024