Qualtrics: How to Contact Support for Assistance

How to Contact Qualtrics Support

Accessing the Qualtrics Support Portal

There are two ways to access the Qualtrics Support Portal:

Option 1: From Duke Qualtrics

1) Go to https://duke.qualtrics.com and log in.

2) Click the Help button (?) in the upper-right corner of the page.

3) Select Contact Support when the dialog box appears.

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Option 2: Direct Access

1) Visit the Qualtrics Support Portal directly: https://www.qualtrics.com/support-center

2) Click Login.

3) Select "Sign in with SSO".

4) Type "duke" for the Organization ID. Click Continue.

5) Sign in with your NetID credentials.

6) Click on Contact Support and select "Get Technical Support".

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Submitting a Request

1) Click the product area for which you need technical assistance.

2) An AI chat window will open at the bottom of the page.

3) Type “I need to speak with an agent” into the chat. When prompted with “Did I answer your question?”, select No.

4) Select Contact Support, then choose one of the available options—Chat, Phone, or Email—and complete the required information.

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Example: Submitting a Phone Support Request

1) Enter the required information:

• Email address (auto-fills as firstname.lastname@duke.edu),
• Preferred language,
• Subject of request,
• Description of problem,
• Survey URL (if applicable),
• Permission to proxy into account.

2) Click Start Chatting.

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Need further assistance?

For additional assistance, please contact the OIT Service Desk for help: http://oit.duke.edu/help

For Fuqua's instance of Qualtrics: Support inquiries should be directed to Fuqua's IT.