Request Enterprise Backup Service

Departmental IT Staff can request backup service for systems that are not hosted and managed by OIT by sending a request to “Systems-VMware Storage and Backups-OIT” in ServiceNow.

Please include the following information for a VM or host:

• Hostname
• IP Address
• Operating System
• Total Size of data to be backed up
• Disaster Recovery (second copy at additional cost): yes / no
• Fund Code 

 

For databases, also include:

• Database Type
• # of Channels
• Protected Network: yes / no
• Disaster Recovery (second copy at additional cost): yes / no 

 

You will need to configure the following firewall rules and agent on your host:

 

Firewall rules needed:  Open TCP 10.138.196.0/24 ports 12800 and 12801

Linux: https://rubrik-prod-01.oit.duke.edu/connector/rubrik-agent.x86_64.rpm          

Ubuntu: https://rubrik-prod-01.oit.duke.edu/connector/rubrik-agent.x86_64.deb           

Windows: https://rubrik-prod-01.oit.duke.edu/connector/RubrikBackupService.zip