Request Enterprise Backup Service

Departmental IT Staff can request backup service for systems that are not hosted and managed by OIT by sending a request to “Systems-Vmware Storage and Backups-OIT” in ServiceNow.

Please include the following information for a VM or host:

  • Hostname
  • IP Address
  • Operating System
  • Total Size
  • Disaster Recovery (second copy at additional cost): yes / no
  • Fund Code 

 

For databases, also include:

  • Database Type
  • # of Channels
  • Protected Network: yes / no
  • Disaster Recovery (second copy at additional cost): yes / no 

 

You will need to configure the following firewall rules and agent on your host:

 

Firewall rules needed: Open TCP 10.138.196.0/24 ports 12800 and 12801

Linux: https://rubrik-prod-01.oit.duke.edu/connector/rubrik-agent.x86_64.rpm          

Ubuntu: https://rubrik-prod-01.oit.duke.edu/connector/rubrik-agent.x86_64.deb           

Windows: https://rubrik-prod-01.oit.duke.edu/connector/RubrikBackupService.zip

 

Article Number: KB0032613