Emma: Comparison of mass-email solutions
There are several methods you can use to email a group of users regularly. But not all methods work in the same way or offer the same features. Use the information below to determine what solution works best for your needs.
Exchange Online (a feature of Office 365) supports "distribution lists" (or groups). Members of these groups are other Duke Office 365 users. Transport of the message remains in Office 365. The owners and members can be modified using Outlook on the Web.
Sympa Mailing Lists
Sympa is Duke's email listserv system. You can create, join and manage email listservs to connect to communities or groups at Duke. You can also add members outside of Duke. Groups can be private, public, or moderated for discussions or announcements. Membership is not limited to Duke users. You can also use Sympa to create a general contact address for your department or program.
Emma Mass Email
Emma is a bulk email service that can contain Duke groups (populated manually or automatically, then synced to Emma). Emma provides a robust editor for composing professional messages including offering templates with Duke branding. And after the mailing, Emma provide reports that let you know how many read your message and even which links in a message were clicked.
|What are you trying to do?||Exchange Online||Sympa||Emma|
|Allow users to control preferences for mail delivery options||No||Yes||Yes|
|Allow users to discuss a topic||Yes||Yes||No|
|Allow users to subscribe or add themselves||No||Yes||Yes (approval required)|
|Auto-populate a group based on criteria (approval required)||No||Yes||Yes|
|Create messages using an editor for the service||No||Yes||Yes|
|Grant other users role-based access||No||Yes||Yes|
|Keep a record of all sent messages to a group||No||Yes||Yes|
|Limit communication to Office 365 users||Yes||No||No|
|Permit unsubscribed users to post||Yes||Yes||No|
|Personalize a message to each recipient||No||No||Yes|
|Post to the email service using an email client||Yes||Yes||No|
|Provide a contact address for a department||No||Yes||No|
|Schedule delivery of a message||No||No||Yes|
|See how many people opened the message or clicked on a link||No||No||Yes|
|Send a message to the same group of people||Yes||Yes||Yes|
|Send announcements or messages||Yes||Yes||Yes|
|Required to adhere to CAN-SPAM laws, including an Unsubscribe link by default (unless approved otherwise)||No||Yes||Yes|