When You Have a Problem Removing Credentials from an Old iPhone or Apple Watch

If you are removing your Mobile DukeCard credentials from an old device but then have problems adding your credential to your new device, you may need to delete your old device from iCloud. Follow these steps to add your mobile credential to your new device:

• Log into https://account.apple.com/account/manage/section/devices and find your old device with your Mobile DukeCard credentials.
• Click on your device.
• A popup should appear with the option to remove items. Click to remove the items in your device’s wallet.
• Your Mobile DukeCard credentials will be retired, allowing you to add your Mobile DukeCard to your new device.

On your new device, you can also:

• Go to Settings.
• Click on your name and scroll down.
• Click on your old device and then click on remove items.
• Your Mobile DukeCard credentials will be retired and you can then add your Mobile DukeCard to your new device.

Once your Mobile DukeCard credentials are removed from your old device, you will be able to add your credentials to your new device.  View the article Adding Your DukeCard to Apple Wallet on iPhone or Apple Watch for instructions on how to add your Mobile DukeCard credentials to your new device.