How to Sign-In to Adobe Creative Cloud and Download Software
Go to https://www.adobe.com
Click "Sign In" at the top right of the web page.
Enter your netID@duke.edu in the email address field (ex. email@example.com) and click “Continue”. Disregard the options to continue with Google, Facebook or Apple. Please note, your full Duke email address will not work for this step (ex. firstname.lastname@example.org will not work)
Click "Company or School Account".
You will be redirected to the Duke Authentication page. Enter your netID and password to log in.
You should now be redirected to your Creative Cloud account.
Note: You can download apps under "Desktop Apps." You may need to log in with the same Enterprise ID process above to activate and license applications once they are installed. Please note, currently, Creative Cloud accounts at Duke do not include access to mobile or web apps/services. They are for the desktop apps only.
If you have a Creative Cloud account, and when attempting to download software from adobe.com you are being asked to purchase something to continue, first download the Creative Cloud Desktop App: http://www.adobe.com/creativecloud/desktop-app.html. Once the app is installed, log in, and you should be able to download software from within that app.
If you experience any problems, contact the OIT Service Desk at (919) 684-2200.
Article number: KB0030141
Valid to: July 25, 2024