Preparing Your Apple Device for Mobile DukeCard

Your DukeCard in Apple Wallet can be used to access and pay wherever your physical DukeCard is accepted. You can have any combination of (1) physical card, (1) DukeCard on your iPhone, and (1) DukeCard on your Apple Watch active at any time.  

Note: your iPhone or Apple Watch in Wallet will not work at Prox readers such as those in medical center areas.  

To get started, you should first verify that your device meets these specifications:

Hardware Requirements
  • iPhone 6, iPhone 6 Plus or later
  • Apple Watch series 1 or later
Software Requirements
  • iPhone iOS 12 or later
  • Apple Watch watchOS 5 or later
  • Latest version of the Transact eAccounts App
  • Duo Mobile Multifactor Authentication
  • Devices must be signed into the same iCloud account app

Information on how to update your iPhone to the latest version of iOS is available here. Information about how to update your Apple Watch to the latest version of watchOS is available here.

Downloading and Installing Transact eAccounts App

To install the Transact eAccounts app on your mobile device, open the App Store app and search for “Transact eAccounts”.

Setting Up Multifactor Authentication with DUO

You will need to set up Duke’s Multifactor Authentication (MFA) for eAccounts on your iPhone to log into the eAccounts app. MFA provides an additional layer of security when logging in or performing transactions online and at Duke. To set up MFA, you will need to use Duo Mobile. Information on Duo can be found here.

iCloud Account

You will need to be signed into iCloud with your Apple ID in Settings on iPhone to use your contactless DukeCard. You can ensure you are signed in with your Apple ID to iCloud on your iPhone by navigating to Settings > Your Name.  Information on using your Apple ID and what to do if you forgot your Apple ID or Apple ID password is available here.

Next Step

View the article Adding Your DukeCard to Apple Wallet on iPhone or Apple Watch for instructions on how to add your iPhone or Apple Watch to your Apple Wallet.

DISCLAIMER: These instructions were tested using iOS 12.3.1.  If you are running a different version of the Apple OS, you may experience issues.

Article number: KB0029829

Valid to: January 31, 2025