Zoom Meetings: Getting Started

For information about Zoom Meetings, visit the OIT Website or see the Duke Zoom Meetings terms of service.


IMPORTANT: Do not use Duke's VPN with Zoom

Getting Started with Zoom Meetings

1. Get Setup

  • Prepare your device(s): Be sure that your device has a working camera and you have a headset, or USB echo canceling speakerphone. With Zoom you may also choose to use a telephone and call in through a toll-based number (select International Numbers are also available).
    NOTE: Whenever possible, participants should use VoIP (Voice over IP or "calling from the computer/using computer audio") for Zoom Meetings. Reserve the option to dial in only if you are having issues with VoIP or your computer. Be aware that local phone carriers may reach capacity during periods of extremely high usage. If this happens, you can also try calling on a mobile phone. 
  • Install Zoom meetings software: Download and install the Zoom desktop client.
    • Please note: To login using the Zoom client application, select Sign in with SSO.
    • When prompted for the domain, enter duke (not duke.edu).
    • After you complete the shibboleth authentication, your Zoom application should be ready for use. 
  • Set your preferences: Sign in to Zoom (https://duke.zoom.us) to customize your experience. Under ‘My Profile’:
    • Upload your picture for display when you are not sharing your video
    • Update your personal meeting id (using your phone number is a great choice) and personal link to memorable IDs
    • After configuring your settings, investigate your meetings and recording preferences to further customize
  • Update your client: click your profile picture and select Check for updates. Some updates occur automatically due to the nature of the changes but most updates are initiated manually. 

2. Get Started

Zoom offers full guides for getting started as well as scheduled live training and video tutorials. We recommend the following quick tutorials:

3. Ready to do more with Zoom?

  • Visit our Zoom Guide: Pro Tips for Presenters
  • Review our Security and Privacy guide for simple steps to protect you meeting
  • Add Zoom to your Sakai site to easily schedule classes via Zoom and share recordings
  • Use your Zoom Personal Meeting link to host office hours. Just be sure to update your Meeting settings to enable ‘Waiting Room’ so that you can admit guests to join individually.
  • Make scheduling and launching Zoom Meetings easier with Zoom add-ins for Microsoft Teams
  • Reach more participants by Live streaming your Zoom meeting to YouTube or Facebook. Be sure to enable the setting on your account and test before the big event. You can also contact a Service Desk if you need to host a private meeting with more than 300 participants. 
  • Configure Zoom Meetings for Outlook on the Web (best method for Outlook Zoom integration):
    • Go to mail.duke.edu and select the Calendar.
    • Create a new meeting, select More options, and in the expanded window click the "..." in the header
    • Select Get Add-ins > Admin Managed > Zoom for Outlook and click Add
    • The Zoom icon will now be visible to you in Outlook on the Web when creating new meetings. 
    • Restart your client and the same Zoom integration will be available in Outlook (both Windows and Mac). 

Need more help with Zoom? Submit a ticket with the OIT Service Desk or the DHTS Service Desk.

Article Number: KB0029318