Microsoft 365: Installing and Managing Installations

Installing Microsoft 365 Copilot

Before You Begin

• A valid Microsoft 365 A5 license is required to install desktop apps.
• A Microsoft 365 Copilot license must be purchased through Software Manager.
• After purchase, it may take some time for the Copilot license to become available.

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Install Microsoft 365 Apps

1. Go to https://mail.duke.edu and sign in with your NetID, password, and MFA.
2. Click the App Launcher in the top-left corner.
   

3. Select Microsoft 365 Copilot.
   

4. On the Copilot page:
   • Close any pop-up prompts if they appear.
   • Select Apps in the left menu.
   • If needed, click More Apps.
   

5. Click Install Apps in the top-right corner, then select Microsoft 365 apps.
   

6. Click Install Office under Apps & Devices.
7. Open the downloaded file from your Downloads folder and follow the installation prompts.
8. After installation, sign in with your NetID (netid@duke.edu), password, and MFA.

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Manage Installed Devices

1. Go to https://mail.duke.edu and sign in.
2. Click your profile icon in the top-right corner, then select View Account.
3. Select Devices.
4. Review your current Microsoft 365 installations and manage devices as needed.

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Need Help?

University Personnel: OIT Service Desk – 919-684-2200
DUHS Personnel: DHTS Service Desk – 919-684-2243