Microsoft 365: Open a shared mailbox via OWA


  • Accessing a shared mailbox via Outlook on the Web ( OWA ) you have been granted 'full access' to



  • n/a


  • Log into OWA
  • On the top right, click your avatar to open a drop-down menu
  • Click 'Open another mailbox'

If you received an error:

1) You may be trying to access the shared mailbox too soon after your access has been granted.  Microsoft has thousands of servers and you may be logged into one that has not received the updated permissions yet.  Please allow up to an hour for the information to pass through all the servers.

2) You have not been granted access.  Contact your local IT support person/group to obtain the correct permissions.



If you need further assistance, contact your local IT support group/person

You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Health Users: DHTS Service Desk - 919 684 2243



Article number: KB0026267

Valid to: August 17, 2024