Office 365: Forward email as attachment

Issue:

• Send an email as an attachment due to questionable email or pertinent information needed

Environment:

• Outlook on the Web(OWA)
• Outlook 2016 for MAC
• Outlook 2019 for Windows

Cause:

• N/A

Resolution:

Outlook On The Web:

• Log into OWA
• Click New       
  
• Click the icon on the top right of the new message window to open it in a new window:
  
• Organize your browser windows so that you can view both your mail folder listing and this message window.
• Drag the email, from your mail folder list, that you want to include in the message you are composing. It will be included as an attachment. Important: If you are currently in Conversation view, all the messages within the conversation will be attached. If you only want a specific message to be attached, change your view to Messages then attach.
• Enter any other relative information and click Send button.

The recipient(s) will receive this message which will include the message you dragged into it as an attachment.

Outlook 2016 for MAC:

• Click the HOME tab
• Select the message
• Click the attachment button from the ribbon bar to forward the message as an attachment.

The recipient(s) will receive this message which will include the message you dragged into it as an attachment.

Outlook 2019 for Windows:

• Open up a message by double clicking on it.
• Within the message tab, in the Respond group, click on More to get a drop-down option of forwarding/sending as an attachment.

The recipient(s) will receive this message which will include the message you dragged into it as an attachment.

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If you need further assistance, contact your local IT support group/person

You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Health Users: DHTS Service Desk - 919 684 2243