OIT VM Hosting - Self Administration

Self Administration

Clockworks

https://clockworks.oit.duke.edu/

Clockworks is OIT's VM Automation application.  Clockworks can be used to request new VM's and also contains basic information on the host, including:

  • System Information (Base Memory, Processors, Disk Size, OS, IPs and Mac Addresses)
  • VMware Information (Folder, UUID, Tools Status, Location, Service Level)
  • Backups and Monitoring (Notes if this is enabled or not)
  • Business Information (Fund code, Server Function, Application, Criticality, Hours of Support, Service Manager and Owner, App Support Group, System Administration, Secure Project and Patch Window)
  • System Administrators

 

Billing Information

 Billing information has been moved from Clockworks to Exchequer.

 

Accessing the Console

A hosted VM can be accessed in the following method:

  1. Log into Clockworks

  2. Click VMs in the banner to list all VMs that you have access to:


  3. Click the appropriate host name:



  4. In the VMware section click the link labled View VM in vSphere:



  5. This will launch the vShpere Web Client.  Enter the appropriate credentials to login.
  6. Select the appropriate VM and click the Summary tab.  From here you can click the thumbnail console above "Launch Remote Console" to access the VM console in a pop out window.  Clicking on Actions (next to the host name at the top) will give you access to Power options (Power On, Power Off, Suspend and Reset):


 

 

Decommissioning a Virtual Machine

Decommissioning a host can be done through Clockworks.  This is an automated process that will also remove any monitoring, backups etc. that may have been in place.

 

  1. Locate the Virtual Machine in Clockworks

  2. Click Delete:



  3. Click Request Delete:



  4. The deletion Request ServiceNow ticket number will be displayed at the top of the screen:


 

Please note that while the Virtual Machine may show as being deleted fairly quickly in Clockworks, the host is not actually deleted for 7 days.  If the host has been deleted accidentally it should be able to be restored within that time frame.

 

 

Article number: KB0023702

Valid to: May 5, 2024