Eduroam: Getting connected on Android devices

Connect to eduroam on an Android Device

Duke University participates in the eduroam wireless network, allowing you to securely connect to Wi-Fi at Duke and thousands of participating institutions worldwide.

We recommend configuring eduroam before traveling so your device will automatically connect at participating campuses.

Important:

• Remove any previous eduroam configuration before installing a new one.
• Some Android devices may prompt you to create or enter a device PIN when installing the security certificate.
• Google Pixel devices may require manual connection to eduroam after installation.

Installation

1. Uninstall any previously installed JoinNow MultiOS (SecureW2) app.
2. Forget the existing eduroam wireless network from your Wi-Fi settings.
3. Connect to DukeOpen (if available) or DukeVisitor.
4. Open your web browser and go to:
   Duke WiFi Information Page
5. Select Connect to EduRoam.
6. Download the JoinNow application.
7. Install the application, but do not open it yet.
8. Return to your web browser and select JoinNow. (On Android 11 and later, you may need to open the JoinNow app manually.)
9. Sign in using your Duke NetID and password.
10. Follow the on-screen prompts to complete the installation.
11. Verify that your device is connected to the eduroam wireless network.

Note: Do not uninstall the JoinNow app after setup unless instructed to do so, as removing it may also remove your eduroam configuration.

Need Further Assistance?

If you are unable to connect after completing these steps, contact your local IT support group or the OIT Service Desk at 919-684-2200.