Eduroam: Getting connected on Android devices

Getting connected to eduroam on Android devices

Duke University is a partner in the eduroam network which is available at Duke and other partner institutions (a listing of participating organizations is available here). We recommend the installation of the eduroam profile if you will be traveling and need to connect to wireless services away from campus.

In order to connect to the secure network, adjustments will need to be made to your computer network settings. This process is simplified through the use of an installer. Follow these steps to configure your eduroam connection for Windows so you can take advantage of this layer of security. NOTE: Some Android devices may require a four-digit security pin after installing the eduroam certificate.

Please note that for Google Pixel devices (all versions), you will need to manually connect to eduroam.



1. Delete any previously downloaded JoinNow MultiOS (SecureW2) app from your device.

2. Forget/delete the eduroam wireless network.

3. Connect to DukeOpen (if registered) or DukeVisitor.

4. Go to this URL from web browser:

5. Click the yellow box that says JOIN eduroam.

6. Click the download button to download the App.

7. Click Install to install the App (but do not open the App)

8. Press the home button to exit the screen and return to the web browser that should still have the initial download screen up.

9. Press the JoinNow button in the web browser link (Android v11: the JoinNow app may have to be manually opened.)

10. Enter NetId and password

11. This should install eduroam (follow any instructions presented and do not remove the JoinNow App because it will delete the eduroam connection).

12. Verify you are connected to eduroam by checking your wireless settings.

The instructions may vary slightly depending upon your specific OS version. 

If you are still having difficulty connecting to eduroam, please consult with your local IT support, or contact the OIT Service Desk at 684-2200.





Article number: KB0023576

Valid to: July 26, 2024