Eduroam: Getting connected on Mac OS X
Duke University is a partner in the eduroam network which is available at Duke and other partner institutions (a listing of participating organizations is available here). We recommend the installation of the eduroam profile if you will be traveling and need to connect to wireless services away from campus.
In order to connect to the secure network, adjustments will need to be made to your computer network settings. This process is simplified through the use of an installer. Follow these steps to configure your eduroam connection for Mac OS X so you can take advantage of this layer of security. This article was created and tested using a computer running Mac OS X 10.9.4 and was reviewed on subsequent releases up to Mac OS X 10.11. You must be running Mac OS 10.5 or greater to install this software.
- Connect to the Duke wireless network.
- Go to https://dukeblue.duke.edu/eduroam/ and click the JOIN Secure Wireless Network link.
- The web page will display information about your computer including the operating system and version number. If this information is incorrect, select your computer OS version from the pop-up menu at the bottom of the page.
- Click the button JoinNow which will download the software SecureW2_JoinNow.dmg installer.
- Within your Downloads folder, double-click the SecureW2_JoinNow.dmg which will mount the installer and open a new window. Double-click the SecureW2_JoinNow application. If you receive a warning that the application is downloaded from the Internet, click the Open button.
- In the window that appears, enter your Duke NetID and password and click Next.
- When prompted, enter your local administrative password on your computer (this may be different from your Duke NetID password).
- You may also see a prompt that the Wi-Fi.app wants to use information from your keychain. Select the option Always Allow (you should not see this prompt again) or Allow (you will see this message each time you connect to eduroam).
- Click Done to complete the installation and verify your wireless connection is set to eduroam.
NOTE: You should routinely verify that your wireless connection has joined eduroam. In any given location, a large number of networks are available and your computer may not default to eduroam. If you are not connected to eduroam, you will not be able to advantage of the enhanced security this network provides.
Setting preferred network
You can modify your network settings to prefer the "eduroam" if it is available.
- Open Apple -> System Preferences and select Network (this is also available under the Wi-Fi icon in the Menu Bar as Open Network Preferences...)
- Click the Advanced button and the Wi-Fi tab.
- All Wi-Fi networks you have joined will be listed. Locate the eduroam network and drag it to the top of the list.
- Click OK to save changes.
Manually Connecting to eduroam
It is not necessary to run the installer to connect to eduroam. Follow these steps to manually connect.
- Launch System Preferences and select Network.
- Select eduroam from the Network Name pop-up menu.
- When prompted, enter your Duke NetID and password.
- You should now be connected to the eduroam network.
If you are still having difficulty connecting to eduroam, please consult with your local IT support, or contact the OIT Service Desk at 684-2200.
Article number: KB0023487
Valid to: June 18, 2024