SAS Information

Visit https://software.duke.edu to download SAS renewal licenses or .ISO files.

SAS software is available at no cost to Duke through a grant to NCICU schools.

Duke SAS licenses expire annually on June 30 with a grace period of 90 days after that.

SAS may only be installed and used by faculty, staff, and affiliates on Duke-owned or Duke-leased computers for Duke purposes or on computers personally-owned by Duke employees.  Students may install SAS on Duke-dedicated, student-owned computers as well.

If you just need to use SAS occasionally, if you have a Mac (and don't want to install Windows to install SAS), need to use SAS from an international location, or if you don't want to go through the trouble of installing SAS, all Duke faculty, staff, and students may now access SAS 9.4 through the OIT Virtual Computing Lab.  

The software may be installed in one of 2 ways:

  1. Connecting to the OIT SAS software depot (network share) and running the installer.  This method is the fastest, is free, and no downloading is required, but it can be somewhat technical.  Additionally, not all users, particularly those on some health system networks, will be able to install from the network share due to security restrictions.
  2. Downloading disk image files (ISOs) and either burning installation DVDs and installing from disk or extracting the compressed files into folders and using folders as you would DVDs to install.

How to connect to the OIT SAS Software Depot - Windows

You will need to be logged into your computer as an administrator.

  1. Make sure that you are connected to a Duke network either locally, (meaning. you are connected to the internet with a Duke internet connection on campus or in a Duke Building), or remotely with Virtual Private Network.
  2. Go to the Windows icon and right-click and select File Explorer
  3. Select This PC (options on left) and right-click and Select Map Network Drive...
  4. Uncheck the box that says reconnect at logon (or reconnect at sign-in)
  5. Check the box that says Connect using different credentials.
  6. In the Folder: box, 
    1. For SAS 9.4 (64-bit only), type \\oit-nas-nb01.oit.duke.edu\software\sas_94
  7. Click Finish
  8. A box will pop up asking you to Enter Network Password
  9. For User name, use WIN\netID where netID is your netID. 
  10. For password, use your netID password
  11. What looks like the contents of a folder should appear.  Double-click setup.exe to begin installation.
    1. Note: If you do not see setup.exe, it may be because known file extensions are hidden on your operating system.  Click the second setup file in the list; the one with the 'S' icon.

  12. Follow the installation instructions below if you are unsure how to proceed.

If you are having trouble connecting to the depot, see the troubleshooting instructions below.

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Troubleshooting access problems with the SAS Software Depot

Access Denied: If you have been given access to the server, but are denied access due to invalid credentials, please do the following:

  1. Reset your netID password.  This server uses netID-active directory synchronization, and your netID password must be synchronized with your active directory password on win.duke.edu.  Resetting your password, even if you have done it recently, is the best way to make sure the passwords have been synchronized.  For more information, see https://oit.duke.edu/what-we-do/applications/netid
  2. Restart your computer.  It is important that you restart your computer after changing your netID password before trying to access the server again.  Windows may store your old credentials and you may not be able to enter your new password and access the server without restarting. You can also use the net use commands to delete any active connections and drive mappings to the server, but restarting is a sure thing.
  3. Try again.  Once you have reset your netID password and restarted the computer, follow the instructions above to map the drive
  4. Make sure you are authenticating with WIN\netID where netID is your netID.  If you just enter your netID without WIN\ in front of it, you will not have the privileges to access the depot if you are on a different domain or workgroup.
If you get the error there are no logon servers available to service the logon request
 
  • If this error occurs consistently after you connect to the depot and when you run setup and you are on a Duke Medicine or Health System network, it is most likely a permissions issue that cannot be resolved by OIT Software Licensing.  Ensure that your firewall, group policy settings, and/or permissions on the computer are not preventing you from installing the software.  For example, you can try running setup at a different location or on a computer in a different OU.  You could try to remove the computer from the domain temporarily for the installation.
  • If you are in the health system and are not able to resolve this error, you will need to install using different means, such as using ISO files.
Non Health System:
  • If not on a Duke Medicine network, this may be caused if one of the domain controllers has a hung process or some other sort of error.  Since they are load-balanced, the best thing to do is to disconnect the network connection and attempt to connect again so that you will hit a different domain controller.
  • Restart your computer.  This will reset any connection errors and allow you to map the drive without the use of the net use commands.
  • The other option is to disconnect with the net use commands.
    • Open a command prompt window as an administrator
    • Type net use and press enter.  This will show you a list of your currently connected drives.
    • Type net use /d #: where # is the drive letter that the SAS server was mapped to.  For example, if you used Z, you would type net use /d Z: and press enter
    • Type net use again and the connection should have been deleted
  • Try to connect with VPN
If Windows can't find the server, or if it hangs while attempting to connect:
  • Make sure you are connected to a Duke network.  If you are on the university or a health system campus, you should be covered.  If you are elsewhere, or possibly on some private networks on campus, you should use the VPN client to connect and then map the drive again.

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Installation Instructions for SAS 9.4 - SAS Software Depot

These are basic, default instructions to assist you with installing SAS 9.4 for the first time. For additional help installing the software, call SAS technical support at (919) 677-8008. Our site numbers are are 70089467 for Windows 32-bit and 70082794 for Windows 64-bit.

For official installation documentation from SAS, please visit https://support.sas.com/en/documentation/install-center/94.html

Estimated time for complete installation (All components, English Only):

  1. Connect to the SAS Software Depot (see instructions above)
  2. The contents of a folder should appear.
  3. Double click setup.exe to begin installation.  SAS Deployment Wizard 9.4 will open. It may take awhile to load.
    1. Note: If you do not see setup.exe, it may be because known file extensions are hidden on your operating system.  Click the second setup file in the list; the one with the 'S' icon.
  4. Choose Install SAS Software and click Next
  5. Select the order corresponding to your operating system.  For example, if you are installing on Windows 64-bit, select the Windows 64-bit order.
  6. Choose a directory for your SAS Home.  SAS will install in this folder.
  7. Choose the SECOND OPTION: Install SAS Foundation and Related Software.  You cannot perform a planned deployment without a plan file.  OIT does not have one.
  8. Select components to install. Please note that some components, if selected, will require additional configuration or software. For information on a particular component, click the (i) icon.  SAS Foundation includes most of the common programs.
  9. Select or deselect SAS Foundation Products to install and click Next.
  10. If installing on a 64-bit system, you will have the option to select a SAS foundation Mode.  You can install in 64-bit native mode or 32-bit compatibility mode.  If you are using 64-bit media, you should install in native mode.  If you are using 32-bit media, you will need to use 32-bit compatibility mode.  Once you select your mode, click next, select the products to install, and then click next again.
  11. Select your SAS installation data file. By default, it will point to the current license, built-into the software. You need only change this if you purchased a license with additional components directly from SAS.
  12. Select which languages you want. If you just press clear all, it will install English support only.
  13. Select your Regional Settings.  Just click next unless you are not in the USA or have additional languages and need to configure SAS as a Unicode Server.
  14. Select the default product for SAS File Types.  This selection will depend on whether you primarily use SAS Enterprise Guide or not.  If you are not sure, select SAS Foundation.
  15. The SAS installer will check your system to make sure you can install SAS.  Once you have passed the system test, click next.
  16. The installer will display all of the components it is about to install. When you are ready to begin the installation, click Start.
  17. The system requirements wizard will run to check whether or not you need to install additional software before installing SAS. Once it is done checking, you will need to click finish to continue the installation.
  18. Follow the prompts to complete installation.

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Renewal Instructions - SAS 9.4 and 9.3

These are basic, default instructions to assist you with installing SAS 9.4 for the first time. For additional help installing the software, call SAS technical support at (919) 677-8008. Our site number is  70082794 for Windows 64-bit.

NOTE: SAS 9.4 can only be installed on 64-bit operating systems

For official installation documentation from SAS, please visit https://support.sas.com/en/documentation/install-center/94.html

Estimated time for complete installation (All components, English Only):

  1. Download and save all of the ISO files to your computer.
  2. Burn all ISO files to DVD, or use software to extract the contents of the .ISO files to your computer. Follow this link for ISO instructions, if needed. The OIT Service Desk can also help you use ISO files. (919) 684-2200.
  3. Insert SAS Software Disk 1 (or run setup from the SAS Software Disk 1 folder), and click setup.exe. SAS Deployment Wizard 9.4 will open. It may take awhile to load.
  4. Choose Install SAS Software and click Next
  5. Choose a directory for your SAS Home.  SAS will install in this folder.
  6. Choose the SECOND OPTION: Install SAS Foundation and Related Software.  You cannot perform a planned deployment without a plan file.  OIT does not have one.
  7. Select components to install. Please note that some components, if selected, will require additional configuration or software. For information on a particular component, click the (i) icon.  SAS Foundation includes most of the common programs.
  8. Select or deselect SAS Foundation Products to install and click Next.
  9. Select your SAS installation data file. By default, it will point to the current license, built-into the software. You need only change this if you purchased a license with additional components directly from SAS.
  10. Select which languages you want. If you just press clear all, it will install English support only.
  11. Select your Regional Settings.  Just click next unless you are not in the USA or have additional languages and need to configure SAS as a Unicode Server.
  12. Select the default product for SAS File Types.  This selection will depend on whether you primarily use SAS Enterprise Guide or not.  If you are not sure, select SAS Foundation.
  13. The SAS installer will check your system to make sure you can install SAS.  Once you have passed the system test, click next.
  14. The installer will display all of the components it is about to install. When you are ready to begin the installation, click Start.
  15. The system requirements wizard will run to check whether or not you need to install additional software before installing SAS. Once it is done checking, you will need to click finish to continue the installation.
  16. Follow the prompts to complete installation.  If you are installing using extracted ISO files in folders, when it asks for the path to other disks, browse your computer for the appropriate folder where the files were extracted for each disk.

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Renewal Instructions - SAS 9.4 and 9.3

Visit https://software.duke.edu to download SAS renewal licenses or .ISO files.

The Duke SAS license expires annually on June 30 with a 90 day grace period (meaning that the software will not stop working until sometime in September).  Renewal files are expected to be available before the expiration date.

You do not need installation disks to renew SAS unless you are installing additional SAS components or upgrading to a newer version.

To renew SAS,

  1. Right click the file you need and save it to your computer.  You can also click the link to view the contents of the file and then copy and paste the contents into a text file and save it.
  2. Go to Start -> SAS -> SAS License Renewal & Utilities, and then right-click Renew SAS Software and select Run as administrator.
  3. Follow the instructions of the SAS license renewal utility.  Browse to where you saved the file in step 1.

SAS 9.3 moved to limited support as of February 2023, for more information visit SAS site here.

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Accessing SAS e-Learning Courses

Duke's SAS license includes free access to SAS e-learning courses.

As part of Duke’s Education Analytical Suite license, instructors and students receive free access to SAS’s award-winning e-Learning courses.

Users who wish to access the free e-learning content will need to visit the SAS Academic Hub and follow the prompts to request the materials. After filling out the form, users will be emailed an activation code that can be used to access the SAS Academic Hub. 

Students and educators can learn more about e-Learning and the SAS Academic Hub here. Getting started is as easy as requesting access using a university-affiliated email address.


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Getting support for SAS

OIT Software Licensing does not provide support for SAS software beyond the information on this page.

Call SAS technical support at (919) 677-8008. Our site numbers are 70089467 for Windows 32-bit and 70082794 for Windows 64-bit.

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Accessing SAS through the OIT Virtual Computing Lab

  1. Visit https://vcm.duke.edu/ 
  2. Click New Reservation
  3. Select the available Windows Virtual Machine
  4. Create reservation
  5. Connect to the virtual machine with an RDP client.  

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If you can’t find the answer to your question, please call the OIT Service Desk at (919) 684-2200 or e-mail site@duke.edu.

Article number: KB0023262

Valid to: April 24, 2025