Sympa: allow message personalization

 

Issue

• Error via Sympa mailing list: Your message cannot be personalized.  Please check template syntax.

• Images and other links may also break when emails from sympa are being forwarded to other recipient
  
  

 

Environment

• Sympa

Cause

• Occasionally if a Sympa email is forwarded with embedded images, the distributed email will not have the images as the link is broken and the images will not load.

Resolution

• Log into Sympa
• In the admin panel for the list, go to sending/receiving setup
• Scroll down to Allow message personalization (merge_feature) (default).  Be sure it is disabled (off)

• Click Update at the bottom of the page

Escalation

Support@duke escalation path

• Service Desk-oit for initial triage
• Collaborative Services-OIT for further escalation