ePrint - Refunds For Black and White Print Jobs

Question

Can I get a refund for failed black and white print jobs in ePrint?

Note: Color printing refund requests should be emailed to Office Products at opservice@duke.edu.  The below instructions are just for black and white print job refunds.

Answer

All users: If you have exhausted your ePrint allocation, your print jobs will be charged to your FLEX account. Charges for black & white print jobs that are unacceptable in quality (low toner, smudging, and paper jams) will be refunded upon request. Use this form to request an ePrint refund. Please enter a new request for each individual print job that failed.

Please visit the OIT web site for more information on ePrint quotas.

1. Log into Support@Duke
2. On the left, click Service Request Catalog
   
   
   
   
   

3. Under the section Accounts & Access, click OIT - ePrint Refund
   
   
   
   
   

4. Complete the form and click Request Now on the top right
   
   
   
   
   

The ePrint team will review your request and you will receive an email notification of the results.  Please allow 3-5 business days for a resolution.