Office 365: retrieve message headers using OWA

Gathering header information in OWA

You can gather header information for a received email if requested by an IT Analyst by following the steps below.
This is performed easiest in OWA(Outlook Web App)

  • Log into OWA by going to
  • Log into your Duke account(if necessary)
  • Find the message in your email account that you need headers for and double click

  • Click the icon on the top left of the new window with your email as per the below screenshot

  • Click View Message Details in the dialog box

  • The dialog box that comes up is the header.  Copy/paste all of the information and provide it to the analyst in the requested method.

If you need further assistance, contact your local IT support group/person

You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Medicine Users: DHTS Service Desk - 919 684 2243

Article number: KB0018320

Valid to: April 25, 2024