Sponsored Accounts: Guest account request email

Guests will receive the below email that they will need to process for the guest account to be processed.
There is a 3 - 5 day recon time from when your guest submits the information.

  • This is the initial email sent to a gmail account - other email providers may be in a different format

  • When the above is clicked on, the request should be in this format.

  • The final step requires information for the guest.  The more accurately it is filled out, the more efficient the recon will be.


If you need further assistance, contact your local IT support group/person

You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Medicine Users: DHTS Service Desk - 919 684 2243


Article number: KB0018065

Valid to: June 19, 2025