Directory: Faculty/Staff update directory information - contact information, preferred name, prounouns

Symptoms

Incorrect information such as an incorrect telephone number in the Duke directory for staff/faculty.

Resolution

To change your information in the directory, STAFF & FACULTY follow the below steps marked STAFF/FACULTY to make changes in Duke@Work.

There are some pieces of information that can not be changed via Account Self-Service.
Staff/faculty - Changes to last name, marital status change, org unit, title, department, etc. are performed by your HR /Payroll rep. See here for details

---

Staff/Faculty changes to address or telephone number

1. Log into Duke@work with your NetID and password - work.duke.edu - Multi-factor authorization may be required.

2. Once logged in, click on MyInfo, then Maintain your Addresses & Phone Numbers.

3. Click on the appropriate function, internal or external, to edit the appropriate directory listing. NOTE: There are only 3 options: External Mailing Address, Permanent US (HOME), Interoffice address.  

Interoffice Address is a delivery address for interoffice mail.  It will not have an option for a phone number as it is used for internal mail delivery only. If you are trying to update your phone number, do not use this.  You would update your phone number under the External Mailing Address as described below.

The External Mailing Address is what others will see when they search for you in directories such as the search at duke.edu. You would use this form and update the Telephone Number field if you just got a new number, or if you see that your telephone number is incorrect at https://directory.duke.edu   New employees or employees who have never done this before will need to add an External Mailing Address with the Add button as shown in the picture below:

4. Click Save when done.

This only updates it in SAP, then there is a 24-48 hour time frame for the information to update to all of the downstream directories. After waiting for that sync to happen, you should be able to see your updates by searching for yourself in the search box at duke.edu or at https://directory.duke.edu

Staff/Faculty changes to preferred first name, gender identity, or pronoun

1. Log into work.duke.edu using your netID information.

2. Navigate to the "MyInfo" tab and click the "Select or Update your Gender Identity Pronouns, and Preferred First Name" link.

 

 

3. Click the blue "Edit" button.

 

4. Make necessary changes then click "Save" or "Save and Back".

5. Please allow 24-48 hours for updates to take effect.

If you need further assistance, contact your local IT support group/person.  You can also contact your appropriate Service Desk:

• For University Users, call the OIT Service Desk at (919) 684-2200
• For Duke Health and Duke Medicine Users, call the DHTS Service Desk at (919) 684-2243