Directory: Change directory information


Incorrect information in the Duke directory for staff/faculty/affiliate


To change your information in the directory, STAFF & FACULTY follow the below steps marked STAFF/FACULTY.
Affiliate accounts change their directory information in SelfService
Any other options not available in selfservice for sponsored accounts(affiliate), affiliate should contact their sponsor for any updates.

There are some pieces of information that can not be changed via selfservice.
Staff/faculty - last name change, marital status change, prg unit, title, dept, etc is performed by your HR rep/payroll rep. See here for details


Log into the Self Services portal, find Manage Directory Listings and click Change your address
Change Your Addres

2.Enter your Address information

Manage your listing


1. Log into Duke@work with your NetID and password - - Multi-factor authorization may be required

sign in

2. Once logged in, click on MyInfo, MyProfile, Maintain your Addresses & Phone Numbers.

Maintain your addresses

3. Click on the appropriate function, internal or external, to edit the appropriate directory listing. NOTE: There are only 3 options: External Mailing Address, Permanent US (HOME), Interoffice address.  Interoffice address will not have an option for a phone number as it is used for package delivery only.  

External Mailing Address is what others will see when they search for you in directories such as the search at New employees need to add an External Mailing Address with the Add button as shown below. 

add mailing address

4. Click Save when done.

There is a 24-48 hour time frame for the information to update to all of the directory's. You can see your results by searching for yourself in the search box at

If you need further assistance, contact your local IT support group/person

You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Medicine Users: DHTS Service Desk - 919 684 2243

Click here to view a video about how to update directory

Article Number: KB0017429