Directory: Change directory information

Symptoms

Incorrect information in the Duke directory for staff/faculty.

Resolution

To change your information in the directory, STAFF & FACULTY follow the below steps marked STAFF/FACULTY to make changes in Duke@Work.

There are some pieces of information that can not be changed via Account Self-Service.
Staff/faculty - Changes to last name, marital status change, org unit, title, department, etc. are performed by your HR /Payroll rep. See here for details

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STAFF/FACULTY BELOW:

1. Log into Duke@work with your NetID and password - work.duke.edu - Multi-factor authorization may be required.

2. Once logged in, click on MyInfo, MyProfile, Maintain your Addresses & Phone Numbers.

3. Click on the appropriate function, internal or external, to edit the appropriate directory listing. NOTE: There are only 3 options: External Mailing Address, Permanent US (HOME), Interoffice address.  Interoffice address will not have an option for a phone number as it is used for package delivery only.  

External Mailing Address is what others will see when they search for you in directories such as the search at duke.edu. New employees need to add an External Mailing Address with the Add button as shown below. 

4. Click Save when done.

There is a 24-48 hour time frame for the information to update to all of the directories. You can see your results by searching for yourself in the search box at duke.edu.

 

Staff/Faculty name, gender, and pronoun changes:

1. Log into work.duke.edu using your netID information.

 

2. Navigate to the "MyInfo" tab.

 

3. Click the "MyProfile" link.

 

4. Click the "Select or Update your Gender Identity Pronouns, and Preferred First Name" link.

 

5. Click the blue "Edit" button.

 

6. Make necessary changes then click "Save" or "Save and Back".

7. Please allow 24-48 hours for updates to take effect.

 

If you need further assistance, contact your local IT support group/person.

You can also contact your appropriate Service Desk:

University Users: OIT Service Desk - (919) 684-2200
Duke Health/Medicine Users: DHTS Service Desk - (919) 684-2243

 

Click here to view a video about how to update directory