Directory: Change your preferred email address
Staff/Faculty/Students/Emeriti/Affiliates can change their preferred email address via the SelfService tool.
Staff/Faculty/Students with DKU primary affiliation will not be able to change their preferred email address.
- Go to duke.edu/online and log in (if you have not already)
- Log in with your NetID & Password. MFA may be required on this page.
- Click on the Accounts tab next to the Identity tab.
- Click "Manage Email Settings"
- Click the "Edit" hyperlink to change your preferred email address. Click on your choice.
Click the "Add or update non-Duke email for account recovery" to add a Non-Duke account recovery email.
Duke staff/faculty/emeritus/student can not change their preferred to an external email address.
If you need further assistance, contact your local IT support group/person
You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Medicine Users: DHTS Service Desk - 919 684 2243
Article number: KB0017424
Valid to: August 20, 2026