Directory: Change your preferred email address

Staff/Faculty/Students/Emeriti/Affiliates can change their preferred email address via the SelfService tool.
Staff/Faculty/Students with DKU primary affiliation will not be able to change their preferred email address.


  • Go to and log in (if you have not already)
  • Log in with your NetID & Password.  MFA may be required on this page.

  • Click on the Accounts tab next to the Identity tab. Click the "Edit" hyperlink to change your preferred email address. Click on your choice.


Click the "Add or update eternal email" to add a Non-Duke account recovery email.


If you need further assistance, contact your local IT support group/person

You can also contact your appropriate Service Desk:
University Users: OIT Service Desk - 919 684 2200
Duke Medicine Users: DHTS Service Desk - 919 684 2243

Article number: KB0017424

Valid to: February 26, 2025